Folabi Odunaiya
Winnipeg,MB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Sales consultant
Virgin Mobile
06.2023 - Current
- Demonstrated a deep understanding of Virgin Plus offerings, including mobile plans, internet packages, Tv services, etc, to help customers make informed decisions
- Provided excellent customer service and use effective sales techniques to sell Virgin plus products and services Consistently meet or exceed sales targets set by Virgin Plus, through upselling, cross-selling, and effectively promoting products Stay informed about competitors products and market trends to position Virgin plus effectively
- Provide valuable feedback to management for product and service improvements
- Handled sales transactions, completing necessary paperwork, and ensuring accurate records are maintained
- Assisted customers with account issues, billing inquiries, and technical problems
- Worked with team members to ensure smooth and efficient store operation.
Administrative Assistant
Cargo Jet
06.2021 - 04.2023
- Coordinated flight schedules and crew assignments, manage and track cargo shipments ,ensuring timely delivery and proper documentation
- Served as a liaison between clients, pilots, ground staff, and other departments, handled customer inquiries and provided updates on shipment status
- Prepare, review and maintain shipping documents , including invoices, bills of lading, customs forms, ensured compliance with aviation regulations and company policies
- Assisted with office tasks such as filing, data entry, and maintaining records, managed inventory of office supplies and order new materials as needed
- Processed invoices and track expenses related to cargo shipments, assisted in budget preparations and financial reporting
- Provided excellent customer service to clients, addressing their needs and concerns promptly.
Administrative Coordinator
Ritz Carlton Hotel
09.2019 - 03.2021
- Streamlined office operations by implementing efficient filing systems, resulting in a 20% reduction in retrieval time for important documents
- Managed office supplies, tracked inventory levels, and initiated cost-saving measures, reducing annual office expenses by 15%
- Coordinated and scheduled meetings, conferences, and appointments, ensuring optimal use of executive and team members' time
- Managed administrative tasks, including scheduling, event coordination, and customer inquiries, ensuring smooth operations
- Implemented process improvements to streamline workflow and increase efficiency, resulting in cost savings
- Provided exceptional customer service to guests, addressing concerns and ensuring a memorable experience Developed and implemented an onboarding checklist, reducing the time required for new staff to become fully Operational
Education
Bachelors of Arts - Economics
Brandon University
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication and interpersonal skills
- CRM proficiency
- Product and service knowledge
- Strategic Planning
- Office Administration
- File Organization
- Customer and client relations
Languages
English
Full Professional
Timeline
Sales consultant
Virgin Mobile
06.2023 - Current
Administrative Assistant
Cargo Jet
06.2021 - 04.2023
Administrative Coordinator
Ritz Carlton Hotel
09.2019 - 03.2021
Bachelors of Arts - Economics
Brandon University