Mario LeBlanc

Customer Service Representative Order Fulfillment Manager Production Assistant

• Resolved customer inquiries and complaints with professionalism and empathy in both French and English
• Collaborated with internal staff to resolve complex issues efficiently
• Built strong customer relationships through reflective responding/paraphrasing, empathetic responding and effective problem-solving
• Managed orders, replacements, and account updates with accuracy
• Identified service improvements through customer feedback and performance metrics
• Streamlined order processing to reduce lead times and errors
• Trained and supervised fulfillment staff on procedures and quality standards
• Ensured accurate picking, packing, and shipping of orders
• Improved customer satisfaction through consistent, timely fulfillment
• Organized equipment and props to support efficient set preparation
• Monitored equipment functionality and reported maintenance needs
• Supported production operations across multiple work areas
• Met production targets and deadlines while maintaining quality standards

• Delivered mail and parcels efficiently within designated routes.
• Sorted and organized incoming mail to optimize delivery processes.
• Maintained accurate records of deliveries and customer interactions.
• Provided exceptional customer service, addressing inquiries and concerns promptly.

• Managed customer reservations using industry-specific software to optimize booking efficiency.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Coordinated with hotel staff to ensure seamless check-in and check-out processes for guests.
• Analyzed reservation trends to recommend adjustments in pricing and availability strategies.

• Performed live at various venues, enhancing audience engagement and experience.
• Developed and arranged original music pieces using digital audio workstations.
• Coordinated rehearsal schedules to optimize practice time and improve performance readiness.

• Developed customized insurance solutions to meet client needs and enhance satisfaction.
• Cultivated strong client relationships through effective communication and trust-building strategies.
• Conducted comprehensive policy reviews, identifying gaps and recommending improvements for coverage.
• Mentored junior agents on sales techniques and compliance with regulatory standards.
• Collaborated with underwriters to ensure accurate risk assessment and policy issuance processes.
• Led training sessions on new products, improving team knowledge and boosting sales performance.