Benedicta Itua-Oaikhiena

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Used advanced software to prepare documents, reports, and presentations.
• Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
• Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
• Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
• Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
• Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
• Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
• Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
• Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
• Improved budget forecasting accuracy with detailed variance analysis between actual and budgeted figures.
• Optimized cash flow management, ensuring adequate liquidity for operational needs without compromising investment opportunities.

• Trained staff on operating procedures and company services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.

• Adhered to company policies, safety procedures, and performance standards.
• Dug trenches, backfilled holes and compacted earth to prepare for new construction.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Mixed and poured concrete for variety of projects.
• Supported efficient communication between supervisors and coworkers through clear reporting of completed tasks and potential issues encountered onsite.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Loaded and unloaded materials onto trucks and trailers.
• Performed general housekeeping and cleaning tasks.
• Maintained clean worksites by removing debris regularly, promoting a safe working environment for all team members.

• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Streamlined operational processes by identifying inefficiencies and implementing best practices.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced operational costs through effective budget management and cost-saving strategies.
• Reported issues to higher management with great detail.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Proved successful working within tight deadlines and a fast-paced environment.

Preparation of the budget

Monthly Returns to CBN and NDIC

Cash flow Report

Portfolio at Risk

Capital Adequacy

Liquidity Ratio

Loan to Deposit Ratio

Implement financial policies and procedures

Establish and maintain cash controls including deposits and donations

Establish, maintain and reconcile the general ledger

Monitor cash reserves and investments

Reconcile and acquit grant and funding income

Prepare and reconcile bank statements

Issue cheques for accounts due

Ensure security for all credit cards and verify charges

Ensure transactions are properly recorded and entered into the

Computerized accounting system

Maintain financial files and records

Maintain all relevant insurance policies

Prepare income statements

Prepare balance sheets

Receive and verify invoices

Process and record petty cash transactions

Maintain the assets register

Reconcile accounts

• Researched and evaluated potential new markets and products.
• Prepared persuasive sales and marketing presentation materials to engage clients.
• Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.
• Collaborated with cross-functional teams to ensure consistency in branding across all platforms and touchpoints.
• Collaborated with team members to help expand marketing channels.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
• Generated reports to support development and implementation of marketing plans.
• Identified appropriate marketing channels and target customers for campaigns.
• Established and managed relationships with external data providers and research vendors.
• Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
• Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
• Participated in brainstorming meetings to develop marketing collateral.
• Delivered weekly reports summarizing achievements and key performance indicators assisting management decision-making processes.
• Tracked campaign performance metrics, identifying areas for improvement and adjusting strategies accordingly.
• Reviewed competitor activities regularly through analytical tools like SWOT analysis ensuring a competitive edge in the respective market.
• Managed email marketing campaigns, resulting in increased click-through rates and conversions.
• Performed office administrative duties to enhance team cohesiveness.
• Delivered services to customer locations within specific timeframes.
• Passionate about learning and committed to continual improvement.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.