Nalini Goundar
Edmonton,AB
Summary
Organized and dedicated Unit Clerk with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Obstetrics Unit Clerk
Sturgeon Community Hospital
06.2023 - Current
- Connect care experience with Stork application.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel.
- Assisted nursing and medical staff in clerical duties to support patient care in Labor & Delivery.
- Prepared charts for outpatient and inpatient services.
- Used Connect Care to book patient appointments, register and admit patients and their newborns.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Obstetrics Unit Clerk (Practicum)
Sturgeon Community Hospital
05.2023 - 06.2023
- Connect care experience with stork application
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Eyelash Technician
Self employed
10.2019 - 05.2023
- Sought professional training and applied newest methods of eyelash extension application.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
Courier Driver
Dynamex - Edmonton
01.2017 - 10.2017
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Cook/Server
Chopped Leaf Tamarack/Gateway AB
02.2016 - 12.2016
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Counter Staff
Tim Hortons Tamarack AB
10.2015 - 02.2016
- Delivered top quality customer service in professional manner while managing multiple tasks.
Line Cook
Boston Pizza
10.2013 - 10.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier
Save on Foods Sherwood Park AB
08.2011 - 07.2012
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
FX Teller
City Forex
01.2007 - 06.2011
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Some College (No Degree) - Certificate - Medical Transcriptionist
MTG Healthcare Academy
Edmonton, ABSome College (No Degree) - Certificate - Medical Office Assistant
MTG Healthcare Academy
Edmonton, ABSome College (No Degree) - Health Unit Coordinator
MTG Healthcare Academy
Edmonton, ABSome College (No Degree) - Certificate - Emergency Medical Responder
Western Institute of Emergency Education
Edmonton, ABSome College (No Degree) - Certificate in PTEP & PHTLS
Western Institute of Emergency Education
Edmonton, ABSome College (No Degree) - Certificate in APDOC
Western Institute of Emergency Education
Edmonton, ABCertificate - Eyelash Technician
Elite Lash Society & Lash Line Academy
Edmonton, AB10.2019
Certificate in MS-Word, MS-Excel, MS-Power Points, Internet Concepts -
TPAF
Nadi, Fiji06.2006
High School Diploma -
A D Patel College
Ba, Fiji11.2005
Skills
- Connect Care Experience with Stork application
- Netcare experience
- Effective communication
- MS Office proficiency
- Customer service
- High-energy attitude
- Time Management
- Detail-Oriented
- BLS Certified
- CPR Certified
- Critical Thinking
Timeline
Obstetrics Unit Clerk
Sturgeon Community Hospital
06.2023 - Current
Obstetrics Unit Clerk (Practicum)
Sturgeon Community Hospital
05.2023 - 06.2023
Eyelash Technician
Self employed
10.2019 - 05.2023
Courier Driver
Dynamex - Edmonton
01.2017 - 10.2017
Cook/Server
Chopped Leaf Tamarack/Gateway AB
02.2016 - 12.2016
Counter Staff
Tim Hortons Tamarack AB
10.2015 - 02.2016
Line Cook
Boston Pizza
10.2013 - 10.2015
Cashier
Save on Foods Sherwood Park AB
08.2011 - 07.2012
FX Teller
City Forex
01.2007 - 06.2011
Some College (No Degree) - Certificate - Medical Transcriptionist
MTG Healthcare Academy
Some College (No Degree) - Certificate - Medical Office Assistant
MTG Healthcare Academy
Some College (No Degree) - Health Unit Coordinator
MTG Healthcare Academy
Some College (No Degree) - Certificate - Emergency Medical Responder
Western Institute of Emergency Education
Some College (No Degree) - Certificate in PTEP & PHTLS
Western Institute of Emergency Education
Some College (No Degree) - Certificate in APDOC
Western Institute of Emergency Education
Certificate - Eyelash Technician
Elite Lash Society & Lash Line Academy
Certificate in MS-Word, MS-Excel, MS-Power Points, Internet Concepts -
TPAF
High School Diploma -
A D Patel College
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