Lilia Bergeron
Woodland Hills,California
Summary
Customer service professional with experience in concierge, hospitality, retail, and wellness. Focused on creating welcoming, organized spaces and providing excellent service with a friendly and professional approach. Committed to continuous growth and building positive experiences for others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Balaciano Group
08.2024 - Current
- Greet and assist residents, guests, and prospective tenants to ensure a welcoming front desk experience.
- Address resident inquiries about amenities, the community portal, and general concerns
- Monitor security cameras to uphold safety standards and building security.
- Enforce access control policies, allowing entry to authorized individuals only.
- Maintain detailed visitor logs, resident request records, and access permissions.
- Act as the first point of contact during emergencies, addressing concerns and escalating as needed.
Yoga Instructor
Odessa Yoga
03.2024 - Current
- Design and deliver customized yoga sessions, meditations, sound baths, and workshops to meet the unique needs and goals of individual clients.
- Develop and introduce new, unique yoga flows on a weekly basis, infusing creativity and fun into each class to keep participants motivated and inspired
- Maintain detailed records of student information, progress, and session notes to track client development and ensure ongoing growth.
Lead Hostess /Take-Out Server
Ruth's Chris Steakhouse
04.2021 - 12.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collected orders and relayed them to bartenders quickly and accurately.
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic fine-dining restaurant
Key Holder
Brandy Melville
11.2020 - 05.2022
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Processed POS transactions, including checks, cash, and credit purchases or refunds. Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Psychology
Cal State University, Northridge
05-2026
200-Hour Yoga Teacher Training -
Satyasvapanaa Yoga School
50-Hour Kids Yoga Training YACE -
Om Yoga Flow
Skills
- Store Operations Management
- Creating a non-judgmental and comfortable environment
- Time Management
- Adaptability
- Customer Service
- CPR/AED/First Aid
Certification
Adult, Child, and Baby First Aid/CPR/AED American Red Cross
Registered Yoga Teacher Yoga Alliance YA ID #422123
Timeline
Concierge
Balaciano Group
08.2024 - Current
Yoga Instructor
Odessa Yoga
03.2024 - Current
Lead Hostess /Take-Out Server
Ruth's Chris Steakhouse
04.2021 - 12.2023
Key Holder
Brandy Melville
11.2020 - 05.2022
Bachelor of Science - Psychology
Cal State University, Northridge
200-Hour Yoga Teacher Training -
Satyasvapanaa Yoga School
50-Hour Kids Yoga Training YACE -
Om Yoga Flow
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