Antonio Bautista
Gatineau,QC
Summary
Results-oriented, self-starter, team oriented, talented IT professional with over 20 years’ experience support/administration/integration/implementation of computing infrastructure for mission critical environments. Offer proven abilities in customer service excellence, leadership, and teamwork. Excellent problem-solving skills in hardware & software. Experienced in planning, administering and implementing systems projects and supporting installed environments. Microsoft and Cisco Networks platforms focused on creating secure computing environments for File, Server and Terminal Services. Network administrator with advanced knowledge of TCP/IP Management as well as knowledge in DNS, DHCP, Routers and Firewalls. Spoken and written languages: English (native) French (Fluent) Spanish (Fluent).
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Support Technician
PriceWaterhouseCoopers LLP
Ottawa, ON
04.2010 - Current
- Provide Field Support services in the Montreal Office.
- Operate in a fast paced and demanding environment that is largely self-managed.
- Deploy and maintain office equipment such as laptops, printers and wireless devices. Provide technical support on Windows 10, Microsoft Office Professional, specialized tax and accounting applications, Lotus Notes, database support, network connectivity, remote and wireless access/network connectivity/communication, and hardware problems for the end-user community following PwC standards and procedures.
- Responsibilities:
- Day to day support of tickets - provide on-site customer support and problem resolution services.
- Asset Management of PwC owned and leased devices - includes managing lease ends, computer replacements/repairs/lost, new hires and terminations and liaising with Human Capital to discuss discrepancies.
- Test, install, and configure hardware including laptops, printers, and handheld devices.
- Advanced support for and Android devices.
- Support Videoconferencing, Webex Polycom, VoIP
- Handle requests to install wireless networks at home and office.
- High volume imaging with SCCM.
- Advanced Data Recovery and Virus/Malware removal procedures.
- Install, troubleshoot and repair Xerox Enterprise Photocopiers and Laser printers across the firm.
- Multi-task and effectively manage multiple support calls and project deliverables, meeting specific response times and deadlines.
- Lead internal or external IT projects, including client interfacing and project management.
- Clearly articulate technical information, both orally and in writing, in terms appropriate to various audiences and clients at all computer skill levels.
- Document problem resolutions to update the support call tracking system and adhere to the policies and procedures as outlined by the organization.
- Software Mastered: McAfee ePO, Active Directory Users and Computers MMC, System Center Configuration Manager (SCCM) Management Console, Office 2007/2010/2016, Lotus Notes.
- Administer and maintain Print Server and Active Directory User Accounts
- Provide a high level of integrity concerning privacy and security.
- · Provide after hour’s emergency support
Senior Communications Analyst
Sears Canada Inc.
Montreal West, QC
08.2005 - 04.2010
- Sears Canada is a Retail Firm with a strong work force of about 41,000 people. Over the years, my responsibilities included installation of software on various platforms which comprised of catalogue, parts & service, and merchandising in the regional offices as well as the stores. With the different operating systems WinXP, WINNT, WIN2000 along with Unix and Lotus Notes, my responsibilities included installing, troubleshooting of software and hardware installations. Backups and customer support were also an integral part of my responsibilities.
- Responsibilities:
- Imaging and Deploying of Sears Canada Equipment to Retail stores, Dealer stores, and Catalogue stores.
- Onsite installation of desktops, firewalls, routers, printers and other Sears Canada related equipment.
- Cisco Switch troubleshooting and configuration.
- Managed a small team for migrating computers from Win95 to Windows XP
- Managing and maintaining Sears Equipment
Education
Network Administration - Network Management
John Abbott College
Sainte-Anne-de-Bellevue, QC03.2004
Computer Diploma - Computer Systems Architecture
LaSalle College
Montreal, QC01.2004
A.E.C Microcomputer Programming Languages - Computer Programming
Vanier College
Saint-Laurent, QC08.1995
Skills
- Software Reinstallation
- Problem Diagnostics
- New Systems Testing
- Attention to Detail
- Cable Management
- Complex Problem Solving
- Customer Relations
- Dependability and Integrity
- Security Patches
- Remote Troubleshooting
- Hardware and Software Configuration
- Computer Networking
- Adaptability and Flexibility
- Customer Service
- Operating System Configuration
- System Upgrades
- Decision Making
Certification
CCNA
Microsoft Certified Systems Engineer
ITIL 4 Foundation CDP
Timeline
Field Support Technician
PriceWaterhouseCoopers LLP
04.2010 - Current
Senior Communications Analyst
Sears Canada Inc.
08.2005 - 04.2010
Network Administration - Network Management
John Abbott College
Computer Diploma - Computer Systems Architecture
LaSalle College
A.E.C Microcomputer Programming Languages - Computer Programming
Vanier College
Similar Profiles
Vinh T. VanVinh T. Van
Senior Tax Analyst at PricewaterhouseCoopers LLPSenior Tax Analyst at PricewaterhouseCoopers LLP
Ayubkhan Nazeer Ahamed KhanAyubkhan Nazeer Ahamed Khan
SDET QA Team Lead at PricewaterhouseCoopers LLPSDET QA Team Lead at PricewaterhouseCoopers LLP
Swathi SrinivasanSwathi Srinivasan
Cloud & Digital Senior Associate at PricewaterhouseCoopers LLPCloud & Digital Senior Associate at PricewaterhouseCoopers LLP
David Boyd, FCPA CIRP LITDavid Boyd, FCPA CIRP LIT
Partner at PricewaterhouseCoopers LLPPartner at PricewaterhouseCoopers LLP
CHRISTELLE VELOMBAHINYCHRISTELLE VELOMBAHINY
Customer Service Representative at City of ottawa (OC Transpo)Customer Service Representative at City of ottawa (OC Transpo)