Alexis Martinez
Mississauga,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
Access group Inc
Toronto, Ontario
08.2021 - Current
- Assisted with network installation, configuration, maintenance, and troubleshooting.
- Collaborated with colleagues on projects requiring multiple IT services support specialists working together to achieve common goals.
- Provided assistance with remote access setup using technologies such as VPNs or Remote Desktop Protocol.
- Provided technical assistance for hardware and software related issues.
- Recommended changes to existing policies or procedures that improve efficiency in providing IT services support.
- Performed system backups, installed and tested new software applications, and configured user accounts.
- Resolved customer inquiries in a timely manner.
- Ensured compliance with applicable laws regarding data privacy protection standards during the provision of IT services support activities.
- Managed server operating systems including Windows Server 2008, 2012, 2016, 2019 R2, SBS 2011, 2012, 2016, 2019 Standard and Enterprise editions.
- Identified root cause of problems occurring within the IT environment and implemented long-term solutions accordingly.
- Responded quickly to incidents reported by users via telephone calls or emails.
- Monitored network performance to ensure optimal service levels are met.
- Installed desktop computers, laptops, monitors, printers, scanners as required by users.
- Implemented security measures to protect data from unauthorized access or modification.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- macOS/iOS specialist.
- Acronis backup certified specialist.
- Cisco Small Business certified.
- Installed and supported Logitech systems.
- ConnectWise RMM Admin.
- Office 365 and Azure administration experience.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Managed the configuration and setup of customer accounts and systems.
- Oversaw daily performance of computer systems.
Education
Some College (No Degree) -
Canadian College Of Business, Science & Technology
MississaugaSkills
- Data Recovery
- System Administration
- Security Protocols
- Virtualization Technologies
- Incident Management
- Remote Support
- macOS
- iOS
- RMM
- Mobile Device Management
- Software Deployment
- Software Reinstallation
- Troubleshooting Techniques
- Problem-Solving
- Multitasking
Languages
English
Professional
Spanish
Professional
Affiliations
- Musician
- Singer
- Martial Artist
- Web designer
- Music Teacher
- Content creator
Certification
- Canadian College Of Business, Science & Technology Certification
- Cisco Small Business Certification
- Acronis Tech Certifications
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveTimeline
IT Field Support Technician
Access group Inc
08.2021 - Current
Some College (No Degree) -
Canadian College Of Business, Science & Technology
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