Abhinav Bakane
Vancouver,Canada
Summary
Proficient in managing customer service operations and restaurant management. With 6+ years of experience, skilled in multitasking, communication, and problem-solving in fast-paced environments. Mentors new hires and guides teams to ensure consistent, accurate call handling and excellent customer service. Adept at leading staff, optimizing operations, and maintaining high levels of customer satisfaction. Equipped with a diverse skill-set, conducive to achieving goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Dos Amigos Tex-Mex
Vancouver, British Columbia
12.2023 - 10.2024
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
Front Desk Executive
Hotel Satkar Residency
Mumbai, India
10.2022 - 11.2023
- Provided excellent customer service while upholding company policies.
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Food and Beverage Supervisor
Foody Monk Cafe
Mumbai, India
06.2021 - 09.2022
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations
- Reduced food waste through careful inventory management, menu planning, and portion control
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
Head of Public Relations
XOYO Bar & Club (MNV Hospitality LLP)
Mumbai, India
12.2018 - 04.2021
- Executed social media plans to create cohesive online presence
- Mentored junior team members, fostering professional growth and a collaborative work environment
- Assisted with marketing strategy development to increase public awareness and customer engagement
- Developed innovative marketing and PR strategies
Food and Beverage Supervisor
Monic Caterers Pvt Ltd
Mumbai
11.2016 - 10.2018
- Maintained highest standards for beverage quality and service
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
- Managed bar and wait staff and directed hiring program
Education
Post Baccalaureate Diploma in Hospitality Services Management -
Douglas College
New Westminster, British Columbia09.2025
Bachelor of Fine Arts in Photography -
Symbiosis School of Photography
Pune, Maharashtra04.2015
Skills
- Communication Skills
- Staff management
- Computer Literacy
- Conflict Resolution
- Attention to Detail
- Employee Performance Management
- Hospitality services
- Guest Relations
Certification
Serving it Right, 2024 Opera Cloud PMS, 2024
Timeline
Food and Beverage Supervisor
Dos Amigos Tex-Mex
12.2023 - 10.2024
Front Desk Executive
Hotel Satkar Residency
10.2022 - 11.2023
Food and Beverage Supervisor
Foody Monk Cafe
06.2021 - 09.2022
Head of Public Relations
XOYO Bar & Club (MNV Hospitality LLP)
12.2018 - 04.2021
Food and Beverage Supervisor
Monic Caterers Pvt Ltd
11.2016 - 10.2018
Serving it Right, 2024 Opera Cloud PMS, 2024
Post Baccalaureate Diploma in Hospitality Services Management -
Douglas College
Bachelor of Fine Arts in Photography -
Symbiosis School of Photography
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