Parminder Kaur
Westlock,AB
Summary
Experienced customer service representative seeking part-time job opportunity to leverage skills and abilities. Proven track record in providing exceptional support and resolving customer inquiries. Proficient in communication, problem-solving, and maintaining positive customer relationships. Demonstrated ability to enhance customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to improving team performance by sharing knowledge and best practices in customer service operations. Strong presenter, communicator, and problem solver adept at working effectively with diverse customers and individual needs in demanding sales and account management environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Ramzi's Burger And Pizza
06.2023 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
Food Service Supervisor
Blenz Coffee
01.2022 - 05.2023
- Directed hiring, training, and scheduling of food service personnel
- Developed and implemented policies and procedures for food service staff to ensure customer satisfaction and food safety
- Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins
- Monitored actions of staff and customers to verify obeyed safety standards and liquor regulations
- Coordinated with other departments to ensure customer satisfaction and efficient operations
- Communicated with customers regarding product information, complaints, and issues
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
- Detailed new products and promotions to staff and customers
Supervisor
Dollarama
02.2022 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Security Officer
Intercept Security Services
04.2021 - 06.2022
- Oversaw fire prevention and protection duties, emergency medical response and perimeter control
- Directed individuals through security processes, clearly explaining policies and procedures
- Collaborated with law enforcement personnel, emergency response management and public safety teams to address incidents
- Conducted pre-board security screening for passengers and baggage
Cashier
McDonald's
12.2021 - 04.2021
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Processed cash register transactions on POS, inputed product costs and gave back correct change
Education
Business Administration Diploma - Accounting, Commerce
Okanagan College
Kelowna, BC04.2021
Skills
- Accepted checks
- Debit and credit cards
- Gift certificates
- Communication skills
- Excellent multitasking skills
- Passion for work
- Excellent technological skills
- Inventory management
- Process payments
- Problem-solving
- Teamwork
- Task prioritization
- Quality Assurance
- Understanding
- Office management Certification
- Typing proficiency
- Complaint resolution
- Customer relations
- Positive and professional
Certification
- Security workers License
- Serving it Right
- Office management Certification
- Tally ERP 9
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Full Professional
Timeline
Food and Beverage Supervisor
Ramzi's Burger And Pizza
06.2023 - Current
Supervisor
Dollarama
02.2022 - 07.2022
Food Service Supervisor
Blenz Coffee
01.2022 - 05.2023
Cashier
McDonald's
12.2021 - 04.2021
Security Officer
Intercept Security Services
04.2021 - 06.2022
Business Administration Diploma - Accounting, Commerce
Okanagan College
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