Ralph Ramirez
Petawawa,ON
Summary
Proven track record in enhancing customer satisfaction and expanding client base, notably at Pembroke Honda. Skilled in interpersonal communication and complex problem-solving, I excel in leveraging product knowledge to increase sales revenue. Demonstrated ability to foster trust-based relationships, achieving significant repeat business through exceptional service.
Overview
5
5
years of professional experience
Work History
Sales Representative
Pembroke Honda
09.2022 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Delivery Driver
Amazon
08.2021 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Sales Associate
Giant Tiger
02.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bishop Smith Catholic High School
Pembroke, ON06.2021
Skills
- Interpersonal communication skills
- Customer Service
- Product and service knowledge
- Complex Problem-Solving
- Objection handling
Timeline
Sales Representative
Pembroke Honda
09.2022 - 05.2024
Delivery Driver
Amazon
08.2021 - 12.2021
Sales Associate
Giant Tiger
02.2019 - 08.2021
Bishop Smith Catholic High School
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