Navneet Kaur
London,ON
Summary
Dedicated and customer-focused Technical Support Representative with 3 years of experience providing top-tier assistance to clients. Proficient in troubleshooting hardware and software issues, adept at communicating complex technical concepts in a clear and concise manner. Seeking to leverage expertise in a dynamic team environment to deliver exceptional support and contribute to the success of the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Gatestone co-inc.
03.2022 - 12.2023
Technical Support Representative
Advantage Communications
01.2020 - 10.2021
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
Customer Service Representative
Advantage Communications
07.2019 - 12.2019
- Respond promptly to customer inquiries via phone, email, and live chat, addressing questions, concerns, and complaints with professionalism and empathy
- Provide product information, troubleshooting assistance, and technical support to customers, ensuring a satisfactory resolution of issues
- Process orders, returns, and exchanges accurately and efficiently, while adhering to company policies and procedures
- Maintain customer records and update account information in system, ensuring accuracy and completeness of data
- Identify opportunities for process improvement and contribute to ongoing training and development initiatives for the customer service team
- Consistently meet or exceed performance metrics including average handling time, customer satisfaction scores, and first call resolution rate
Retail Sales Associate
Premium Sweets & desserts Inc.
03.2019 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Store Supervisor
Pizza Depot
09.2018 - 02.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
Packer
Menasha packaging
11.2017 - 02.2018
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Education
Diploma - General business
Hanson college
01.2018
Skills
- Technical troubleshooting
- Customer service
- Excellent communication skills
- Strong problem-solving
- Knowledge base management
- Team collaboration
- Time management (Punctual)
- Attention to detail
Certification
Nail Technician
Languages
English
Full Professional
Timeline
Technical Support Representative
Gatestone co-inc.
03.2022 - 12.2023
Technical Support Representative
Advantage Communications
01.2020 - 10.2021
Customer Service Representative
Advantage Communications
07.2019 - 12.2019
Retail Sales Associate
Premium Sweets & desserts Inc.
03.2019 - 06.2019
Store Supervisor
Pizza Depot
09.2018 - 02.2019
Packer
Menasha packaging
11.2017 - 02.2018
Diploma - General business
Hanson college
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