Michelle Tarso
Scotchtown NS,NS
Summary
Proven leader and effective communicator, adept at fostering teamwork and driving results. At Dollarama, I leveraged my problem-solving skills and attention to detail to enhance operational efficiency and customer satisfaction. Skilled in multitasking and critical thinking, I consistently exceeded performance goals, demonstrating a dependable and adaptable approach to fast-paced environments.
Overview
33
33
years of professional experience
Work History
Dollarama
Assistant Team Lead
Nova Scotia
11.2016 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Daycare Owner/Operator
Self Employed Web
Nova Scotia
10.1996 - 10.2014
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Maintained accurate accounting of tuition and operating reports.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
Housekeeping
Delta
Nova Scotia
09.1990 - 02.1996
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a clean, safe, and organized living environment with consistent housekeeping tasks.
- Maintained exam rooms by monitoring and replenishing supplies and performing routine housekeeping.
- Optimized room availability by closely monitoring reservations and coordinating with housekeeping staff regarding room readiness.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Collaborated with housekeeping staff to promptly address guest room concerns and special requests.
- Coordinated closely with housekeeping teams to guarantee immaculate room conditions upon guest arrival.
- Collaborated with housekeeping staff to maintain clean, comfortable, and well-stocked rooms.
- Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
- Provided valuable feedback to housekeeping staff, resulting in improved performance and higher quality service.
- Maintained a clean and organized workspace by enforcing strict housekeeping protocols among team members.
- Contributed to overall facility cleanliness by performing routine housekeeping tasks in assigned areas.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Coordinated with housekeeping staff for timely room turnovers, minimizing delays for incoming guests.
- Maintained efficient communication with housekeeping staff to guarantee timely room availability.
- Collaborated with housekeeping staff to ensure clean and welcoming rooms upon guest arrival.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Facilitated smooth room turnover by swiftly restocking mini bars during housekeeping services.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Streamlined housekeeping operations for improved efficiency, leading to a consistently clean and welcoming environment.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality cleanliness standards.
- Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Enhanced team productivity by providing regular training and performance evaluations for housekeeping staff.
- Maintained a clean, safe working environment through regular equipment maintenance checks and workstation housekeeping duties.
Education
Community Studies - Sociology
University College of Cape Breton
Sydney, NS11.1998
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Verbal Communication
- Problem Resolution
Languages
English
Full Professional
Timeline
Dollarama
Assistant Team Lead
11.2016 - 02.2024
Daycare Owner/Operator
Self Employed Web
10.1996 - 10.2014
Housekeeping
Delta
09.1990 - 02.1996
Community Studies - Sociology
University College of Cape Breton