John Robert Lising
Ottawa,ON
Summary
Dynamic Food Service Supervisor and Barista with a proven track record at Mucho Burrito and Rustan Coffee Corporation. Excelled in customer service and leadership, significantly reducing food waste and enhancing customer satisfaction. Skilled in brewing equipment and sanitation regulations, adept at fostering teamwork and boosting sales through expert customer engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Mucho Burrito
09.2023 - Current
- Greet customers with smile as they arrive, maintaining eye contact, giving a short and simple but meaningful conversation.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Supervise and handling shifts.
- Asking the customers about their food to determine their satisfaction.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Provide customers with knowledge about the deals and promotionals
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Barista
Rustan Coffee Corporation
09.2019 - 06.2023
- Greet customers as they arrive, ask for their coffee preference and take orders.
- Provide a limited information on how the order is prepared.
- Prepare coffee in front of the customer and take any input in a positive manner.
- Serve the beverages hot/cold quickly and efficiently.
- Initiate and indulge in dialogue with customers as part of the customer service.
- Provide customer knowledge about the deals and promotional items.
- Process cash and credit card payments through POS.
- Describe menu items in a bid to increase sales.
- Provide customers with blend coffee information during the coffee making process.
Education
Bachelor Of Science In Business Administration - Business Management
Holy Angel Univeristy
Angeles City, Philippines11.2019
Skills
- Hands on experience with brewing equipment
- Excellent communication skills
- Flexibility to work various shifts
- Ability to gauge customer’s preference
- Customer service
- Teamwork
- Knowledge of sanitation regulations
- Sales ability
- Leadership
Languages
English
Professional Working
Certification
- Certified Global Coffee Master - Starbucks Excelsior, Angeles City, Philippines
Timeline
Food Service Supervisor
Mucho Burrito
09.2023 - Current
Barista
Rustan Coffee Corporation
09.2019 - 06.2023
Bachelor Of Science In Business Administration - Business Management
Holy Angel Univeristy