Darshan Shirwalkar
Cambridge,ON
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Efficient Student Life Representative equipped with organizational and multitasking abilities necessary to effectively handle demanding event planning and execution. Works well with high discerning hosts and guests to realize creative visions without exceeding budgets. Polished and professional in handling conflicts and day-of-event issues. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.
Overview
3
3
years of professional experience
Work History
Student Life Representative
Conestoga Students Incorporated (CSI)
04.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Verified insurance eligibility and coverage for patients.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
Fitness Service Attendant
Conestoga College
04.2023 - Current
- Maintained inventory of all saleable items.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Checked with customers frequently after serving to confirm positive dining experience.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Taught members proper use of workout and fitness equipment.
- Handled phone calls and delivered messages to appropriate staff members.
- Worked independently and as member of cohesive team to support individual needs.
- Conducted inspections of equipment with safety protocol and equipment longevity in mind.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Instructed members on proper techniques for exercise and equipment.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
Marketing & Events Staff
Conestoga Students Incorporated (CSI)
01.2023 - 04.2023
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Implemented event protocols to maintain safety and security of all attendees.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Collaborated with vendors to secure necessary event services and supplies.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained inventory of marketing literature, archive files and sample files.
- Onboarded new team members and coached personnel in marketing tasks.
Package Handler
Fed Ex Ground
12.2022 - 09.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Production Events Assistant
Procreate Events
07.2020 - 08.2022
- Performed event coordination for larger parties and gatherings.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as [Number] guests.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Diploma - Supply Chain & Operations For Commercial Trucking
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2023
Certificate - Event Management
Institute of Design & Technology
Surat, Gujarat07.2019
High School - Business & Commerce
Lancers Army School
Surat, Gujarat05.2017
Skills
- Sales Expertise
- Report Creation
- Microsoft Excel
- Microsoft Word
- Stocking and Replenishing
- Customer Relations
- Freight Operations
- Critical Thinking
- Business Development Understanding
- Shipping Procedures Understanding
- Stock Management
- Quality Assurance Controls
- Administrative Support
- Customer Consulting
Languages
English
Full Professional
French
Limited Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Student Life Representative
Conestoga Students Incorporated (CSI)
04.2023 - Current
Fitness Service Attendant
Conestoga College
04.2023 - Current
Marketing & Events Staff
Conestoga Students Incorporated (CSI)
01.2023 - 04.2023
Package Handler
Fed Ex Ground
12.2022 - 09.2023
Production Events Assistant
Procreate Events
07.2020 - 08.2022
Diploma - Supply Chain & Operations For Commercial Trucking
Conestoga College Institute of Technology And Advanced Learning
Certificate - Event Management
Institute of Design & Technology
High School - Business & Commerce
Lancers Army School
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