OPEYEMI OPEMO
Kitchener,Nigeria
Summary
Experienced Business Development leader with a nine-year track record of driving operations and boosting revenue. Skilled in customer acquisition, contract negotiation, and customer experience management, with a focus on fostering strong client relationships. Possesses excellent interpersonal communication and team leadership abilities. Proven results-driven approach, consistently exceeding sales and revenue objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Life Representative
Conestoga Student Incorporated (CSI)
04.2024 - Current
- Provides quality customer service to students at Conestoga College, adhering to CSI Customer Service Standard.
- Effectively communicates CSI services, funding services, and events to clients.
- Efficiently responds to student and staff inquiries promptly, directing client questions to appropriate resources.
- Accurately tracking all client inquiries, feedback, and concerns on the inquiry tracking spreadsheet.
- Brilliantly executes small-scale events and activities to meet organizational and/or client needs.
- Efficiently executes weekly promotional and awareness activities (booths and experiences) on campus to generate awareness and excitement for CSI services, events, and promotions.
- Accurate inventory control of supplies and materials, including ordering, monitoring, completing damage reports, and researching new products and services beneficial to clients.
Guest Services Attendant/Customer Experience Officer
Chicopee Ski And Summer Resort
11.2023 - 03.2024
- Provided exceptional customer service by promptly addressing guest needs and requests
- Assisted customers both in-person and via telephone, managing inquiries and completing transactions.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Executed financial responsibilities proficiently, including conducting point-of-sale transactions for purchases and meticulously reconciling cash transactions daily
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Maintained up-to-date knowledge of company policies, products, and services to effectively address customer questions and concerns.
Business Relationship Manager
ACCA Global
01.2023 - 09.2023
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth
- Championed corporate social responsibility initiatives aligned with company values and positively impacted the community
- Evaluated client feedback data to develop targeted strategies for improving customer experience
- Organized two successful stakeholder events that increased brand awareness and improved customer acquisition.
Team Lead Premium Banking Services
FirstBank
06.2021 - 12.2022
- Developed comprehensive understanding of clients' businesses, enabling more effective financial guidance
- Improved portfolio performance by monitoring risk factors and conducting periodic reviews
- Negotiated favourable terms for loans and lines of credit, optimizing client satisfaction and loyalty
- Managed a diverse portfolio of commercial customers across various industries, demonstrating adaptability and versatility in addressing distinct financial requirements
- Enhanced customer retention rates through proactive relationship management strategies
- Implemented tailored marketing initiatives to attract new business banking clients
- Increased cross-selling opportunities for additional bank products through consistent communication with clients
- Designed business engagement strategies to improve customer acquisition and share of the market
- Designed and implemented a customer journey map framework to improve customer satisfaction ratings across touchpoints
- Directed and supervised a team of 20 remote sales advisors engaged in premium baking tele sales and business development.
Remote Sales Advisor Premium Banking
FirstBank
11.2019 - 05.2021
- Segmented customers using data and analytics to proffer personalized products and services
- Used CRM 360 tool to manage customer relationships, develop leads and generate new business referrals
- Increased sales by offering advice on purchases and promoting additional products
- Maintained current knowledge of applicable sales and product changes to provide the best possible service for all customer needs
- Created professional sales presentations and seminars to demonstrate product features and competitive advantages effectively
- Responded to in-person and telephone requests for information about company offerings.
Customer Service Representative
FirstBank
09.2015 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Conducted training sessions for Customer Service Representatives on various aspects of the job, including soft skills development, product knowledge enhancement, and procedural updates
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback
- Evaluated customer service staff performance and provided constructive feedback
- Provided primary customer support to internal and external customers
- Used CRM 360 tool to keep records of customer interactions, customer accounts, and file documents
- Opened and maintained customer accounts by recording account information
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Graduate Certificate - Global Hospitality Operations Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2024
Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelor of Science - International Law And Diplomacy
Babcock University
Nigeria06.2011
Skills
- Initiative and Self-Motivation
- Strong Work Ethic
- Complaint resolution
- Cross-cultural sensitivity
- Effective Communication
- Problem-Solving
- Market Research
- Team Collaboration
- Lead Generation
- Sales Presentations
- Relationship Development
- Project Management
Certification
Professional Diploma in Marketing, Chartered Institute of Marketing (CIM, U.K).
Languages
English
Native or Bilingual
French
Elementary
Volunteering/ Community Initiatives
Volunteer, The Successful Newcomer
January 2024 – Present
- Assist newcomers in integrating into Canadian society through a non-profit organization that provides support and resources.
- Leverage stories and experiences of previous immigrants to offer guidance and avoid common pitfalls.
- Provide personalized support to help new arrivals feel welcomed and equipped to navigate their new environment successfully.
- Facilitate workshops and community events to foster connections and share valuable insights from past immigrant experiences.
Timeline
Student Life Representative
Conestoga Student Incorporated (CSI)
04.2024 - Current
Guest Services Attendant/Customer Experience Officer
Chicopee Ski And Summer Resort
11.2023 - 03.2024
Business Relationship Manager
ACCA Global
01.2023 - 09.2023
Team Lead Premium Banking Services
FirstBank
06.2021 - 12.2022
Remote Sales Advisor Premium Banking
FirstBank
11.2019 - 05.2021
Customer Service Representative
FirstBank
09.2015 - 10.2019
Graduate Certificate - Global Hospitality Operations Management
Conestoga College Institute of Technology And Advanced Learning
Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - International Law And Diplomacy
Babcock University
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