Zeinab Zaitoun
MAIDSTONE,Ontario
Summary
Friendly and customer-focused individual with strong interpersonal talents and POS system proficiency. Comfortable working independently and collaborates well with coworkers and supervisors. Makes quick and quality customer service and business decisions within fast-paced, high-volume environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SERVER / BARTENDER SUPERVISOR
Applebee's Bar And Grill
03.2016 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Showed enthusiasm and knowledge about new products and special promotions
- Completed opening and closing checklists according to set standards
- Used POS system to accurately input orders and process payments
- Trained new servers in restaurant procedures and customer service standards
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
DENTAL LAB TECHNICIAN
Quantum Dental Technologies
03.2021 - 09.2021
- Completed same-day denture realignments and repairs for customers
- Followed specific directions from work orders and prescription laboratory scripts to meet exact tolerances
- Coordinated laboratory operations to successfully handle as many as 100+ orders per month
- Used 3D printing and fabrication techniques to fabricate appliances and implants
- Fabricated dental appliances from impressions and order documentation
- Created precise digital models for prosthetic fabrication
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
08.2019 - 08.2021
- Utilized computer systems to research and record account information
- Shared insights with management regarding member inquiries, concerns, and complaints
- Documented and classified member issues to implement proper service and solutions
- Met productivity and quality KPI targets while delivering excellent customer experiences
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Served as friendly first point of contact for customer inquiries
MANAGER IN TRAINING / SHIFT SUPERVISOR
Urban Planet
09.2010 - 05.2019
- Identified root causes and implemented changes to improve accuracy, productivity and quality of team's performance
- Trained and oriented new employees to company culture and procedures
- Built and maintained positive professional relationships with staff, vendors and customers
- Studied how to manage inventory, assets and customer interactions for maximum business success
- Checked work areas and equipment regularly to identify needed maintenance and team assignments
- Learned ins and outs of payroll administration, budget management and financial oversight
Education
DIPLOMA - ADDICTIONS AND MENTAL HEALTH
St. Lawrence College
BROCKVILLE, ON01-2025
BACHELOR OF SCIENCE - RESTORATIVE DENTAL HYGIENE
University of Detroit Mercy
Detroit, MI01.2022
ADVANCED DIPLOMA - DENTAL HYGIENE
St. Clair College of Applied Arts And Technology
Windsor06.2019
Skills
- Safe Food Handling
- Server training
- Guest Relations Management
- High-volume dining
- Quality Control
- Communication and Interpersonal Skills
- Clinical and Therapeutic Skills
- Prevention and harm reduction
- Team member support
- Legal, Ethical and Cultural Competence
Certification
- Certified CPR Certified
- First Aid Certified
- Food Safety Certified
- Smart Serve Certified
Affiliations
- Member, College of Dental Hygienists of Ontario
- Member, Canadian Dental Hygiene Association
- ITero Intraoral Scanner
Languages
Arabic
French
English
Community Service
Oral Health Education Guest Speaker, Multicultural Council of Windsor & Essex County, 01/01/18, Current
Certificates Of Recognition
- Outstanding contribution in recognition of going over and above the minimal Dental Hygiene clinical requirements.
- Contribution as clinical mentor at the St. Clair College spring clinic.
- Contribution to the community on behalf of the Essex County Dental Society and St. Clair College.
Timeline
DENTAL LAB TECHNICIAN
Quantum Dental Technologies
03.2021 - 09.2021
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
08.2019 - 08.2021
SERVER / BARTENDER SUPERVISOR
Applebee's Bar And Grill
03.2016 - Current
MANAGER IN TRAINING / SHIFT SUPERVISOR
Urban Planet
09.2010 - 05.2019
DIPLOMA - ADDICTIONS AND MENTAL HEALTH
St. Lawrence College
BACHELOR OF SCIENCE - RESTORATIVE DENTAL HYGIENE
University of Detroit Mercy
ADVANCED DIPLOMA - DENTAL HYGIENE
St. Clair College of Applied Arts And Technology
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