Zy Naylor
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Zoo Teen Volunteer
Calgary Zoo
Calgary, AB
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided educational tours to zoo visitors and school groups, explaining the animals' habitats, diets and behaviors.
- Assisted in animal feedings, cleaning enclosures and other daily tasks related to animal care.
- Greeted guests at the entrance of the zoo and provided information about exhibits, shows and special events.
- Assisted with fundraising campaigns by creating promotional materials or organizing donation drives.
- Monitored guest behavior inside the zoo grounds to ensure safety regulations were followed.
- Maintained a neat appearance when interacting with guests by wearing a uniform provided by the organization.
Education
General Education
Dr. E. P. Scarlett High School
Calgary, ABSkills
- Proficient in Speaking, Reading, and Writing in Spanish
- Adaptability
- Public Education
- Problem-solving abilities
- Decision-Making
- Self Motivation
- Interpersonal Skills
Languages
Spanish
Native/ Bilingual
Certification
- WHIMIS
- Intermediate First Aid and COR C
Accomplishments
- Advanced Placement in Spanish Bilingual
References
References available upon request.
Timeline
Zoo Teen Volunteer
Calgary Zoo
03.2023 - Current
General Education
Dr. E. P. Scarlett High School
- WHIMIS
- Intermediate First Aid and COR C
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