Zuzana Fabry
Toronto,ON
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
20
20
years of professional experience
Work History
Server
cora`s
Mississauga, ON
08.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
Education
Introduction To Hospitality
2012
With Honour - Hotel Industry
Hotel Academy
Piestany, Slovakia06.1988
Skills
- Customer Service and Rapport
- Menu Memorization and Presentation
- Cool Under Pressure
- Conflict and Complaint Resolution
- Warm and Friendly
- Team Player
- Specials Promotion and Upselling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Languages
German
Full Professional
Slovak
Native or Bilingual
Timeline
Server
cora`s
08.2019 - Current
Introduction To Hospitality
With Honour - Hotel Industry
Hotel Academy
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