Zurana Chowdhury

• Assessing and responding to youth’s immediate needs, and providing them with practical resources including food, clothing, transportation.

• Initiating, developing, and maintaining relationships with at risk youth 16-24 years of age.

• Working collaboratively with other staff to assist youth in identifying attainable short and long-term goals.

• Responding to any emergencies or potential behavioral, mental health, emotional, or substance use concerns using trauma-informed practice.

Managing youth case files, including all relevant reporting and documentation.

• Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
• Enhanced youth development by implementing structured activities and educational support.
• Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
• Utilized system model to teach youth life skills in accordance with individualized treatment plans.

• Assisting residents with their daily requirements and accessing health treatments.

• Implementing specific mental health care plan and encouraging residents to go to appointments and followed up in collaboration with the care team.

• Offering tailored mental health assistance and crisis intervention in conjunction with medical services.

• Offering assistance with medicines and ensured adherence to treatment regimens.

• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.

• Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.

• Active communication and reporting to the management team

Performing and completing duties of Store execution.

• Trained new employees on overall company and department-specific policies and procedures.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.

• Providing virtual and in-person sessions to clients for assistance and companionship.

• Developing and integrating creative programmatic strategies to engage SmartLife customers with existing and new SmartLife accessible technologies

• Facilitating sports for guests and other duties as assigned

• Assist in the planning and delivery of special programs along with tasks like reading, errands (like groceries and shopping), going for walks, and socializing.

• Provided emotional support to clients during difficult times, demonstrating empathy and understanding.
• Organized recreational activities for clients, boosting their mental stimulation and social engagement.

• Delivering educational interventions designed by Special Education teachers to help students (Age 4-16) meet educational, academic, life skill, behavioral, physical, social, and emotional goals in selected governmental schools.

• Providing individual guidance to students and performing one-on-one sessions with students with special needs (Age 6-12)

• Operating as a field officer and office assistant while communicating with communities in slum areas

• Conducting public fundraiser events and public speaking for brining awareness to communities