Zura Ivaniadze
Management Specialist
Toronto,ON
Summary
Goal-oriented manager with distinguished experience in Different industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Junior Sales Manager
Smarketer Holding GmbH
2023.06 - 2024.03
- Improved customer satisfaction ratings by addressing concerns promptly, maintaining open communication channels, and providing personalized solutions.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Implemented effective sales strategies for improved market penetration and client acquisition.
- Increased sales revenue by building strong relationships with clients and identifying their specific needs.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Bar Supervisor ( MINI JOB)
Tresor Berlin
2023.05 - 2024.03
- Served consistent portions following recipes and control standards.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Maintained clean and organized bar environment to enhance customer experience and streamline service delivery.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Monitored drink waste.
- Handled cash accurately and prepared nightly deposits.
- Closed out cash register and prepared cashier report at close of business.
- Monitored drink preparation for quality control.
- Resolved customer complaints professionally and efficiently to maintain positive reputation for establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Product Manager
AmRest ( Starbucks)
2021.07 - 2023.03
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Wrote and distributed press releases to increase brand visibility.
- Managed product demonstrations and testimonials for performance evaluation.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Proved successful working within tight deadlines and a fast-paced environment.
Shift Supervisor
AmRest (Starbucks)
2021.06 - 2021.09
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Developed job assignments for team, planned production schedules and strengthened organization of task flows.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Product Manager
Blacksea Tbilisi
2020.09 - 2021.04
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Managed product demonstrations and testimonials for performance evaluation.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Reduced project downtime with quality product inspections.
- Launched successful products by conducting thorough market research and identifying customer needs.
Office Manager's Assistant
Domsons Engineering LLC
2018.03 - 2020.06
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Arts - Business Management And Marketing
School of Business And Innovation
Berlin, Germany 2021.06 - 2024.03
Bachelor of Economics - Economics
Tbilisi State University
Tbilisi, Georgia 2018.08 - 2021.04
High School Diploma -
Tbilisi 117 Public School
Tbilisi, Georgia 2006.09 - 2018.06
Skills
Certification
Project Management
Timeline
Leadership
2023-11
Junior Sales Manager
Smarketer Holding GmbH
2023.06 - 2024.03
Bar Supervisor ( MINI JOB)
Tresor Berlin
2023.05 - 2024.03
Project Management
2022-06
Product Manager
AmRest ( Starbucks)
2021.07 - 2023.03
Shift Supervisor
AmRest (Starbucks)
2021.06 - 2021.09
Bachelor of Arts - Business Management And Marketing
School of Business And Innovation
2021.06 - 2024.03
Product Manager
Blacksea Tbilisi
2020.09 - 2021.04
Bachelor of Economics - Economics
Tbilisi State University
2018.08 - 2021.04
Office Manager's Assistant
Domsons Engineering LLC
2018.03 - 2020.06
High School Diploma -
Tbilisi 117 Public School
2006.09 - 2018.06
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