Zunera Rizvi
Edmonton,AB
Summary
Experienced professional with 9+ years of office-based experience in the United Kingdom. Known for maintaining a calm demeanor, meticulous attention to detail, and commitment to high standards. Consistently executes tasks efficiently and accurately, contributing to a productive work environment.
Overview
8
8
years of professional experience
Work History
Senior Medical Office Assistant
Asperia Medical Clinic-Edmonton
Edmonton, AB
02.2025 - Current
- Medical Office Assistant
- Jan 2025 till date
- Asperia medical clinic.
- Greeted and checked in patients upon arrival, ensuring accurate collection of personal and insurance information.
- Managed incoming calls, scheduled and confirmed medical appointments efficiently.
- Verified and processed patient payment methods while maintaining confidentiality.
- Updated and maintained patient electronic health records using medical software.
- Handled administrative tasks including faxing, scanning, and indexing documents.
- Ensured a clean and organized work environment, following all health and safety protocols.
- Roomed patients, took and recorded vital signs including weight and height.
- Cleaned and prepped examination rooms before and after appointments.
- Provided assistance to physicians during patient examinations and procedures.
Assistant Team Leader
Grange Group Practice-Huddersfield, UK
Huddersfield, UK
12.2020 - 12.2024
- Assisted in daily practice operations, ensuring efficiency and adherence to policies.
- Supported the team leader in managing administrative tasks and staff coordination.
- Scheduled appointments, maintained medical records, and facilitated smooth patient interactions.
- Trained and mentored junior staff, fostering a positive team environment.
- Addressed patient inquiries and concerns to enhance satisfaction.
- Collaborated with healthcare professionals to optimize workflow and service delivery.
- Implemented process improvements to enhance administrative efficiency and reduce wait times.
- Organized Patient Participation Group meetings and recorded minutes.
Admin Clerk
Wye Valley NHS Trust-Hereford, UK
Hereford, UK
06.2019 - 03.2020
- Answered telephone calls, took messages, and handled inquiries from patients and staff.
- Operated office equipment such as fax machines, printers, and scanners.
- Maintained and updated filing, inventory, mailing, and database systems manually and digitally.
- Communicated with patients and employees while adhering to confidentiality guidelines.
- Handled incoming/outgoing mail and managed correspondence.
- Scheduled appointments through Maxims Software.
Clerk
Belmont Nurses Hub (Wye Valley NHS Trust-Hereford, UK)
Hereford, UK
04.2019 - 06.2019
- Maintained patient interaction records, including inquiries, complaints, and actions taken.
- Ensured appropriate changes were made to resolve patient concerns.
- Handled calls from patients requesting district nurse visits and allocated nurses accordingly.
- Managed patient visit records using Malinko System.
- Performed other administrative duties as required.
Booking Clerk (Endoscopy & Pre-op Assessment)
Wye Valley NHS Trust-Hereford, UK
Hereford, UK
09.2018 - 04.2019
- Scheduled and confirmed diagnostic appointments, surgeries, and consultations.
- Greeted and directed visitors to appropriate staff.
- Operated office equipment (printers, scanners) to prepare reports.
- Managed waiting lists and scheduled urgent cases accordingly.
- Handled 2WW (Two-Week Wait) and Consultant Upgrades.
- Rearranged appointments and notified patients via telephone or letter.
- Ensured compliance with RTT (Referral to Treatment) guidelines.
Departmental Clerk
Various Departments (Medicine & Surgical), Hereford County Hospital-UK
Hereford, UK
09.2017 - 09.2018
- Performed administrative duties as required by each department.
- Retrieved medical notes requested by secretaries.
- Filed important reports and clinical letters in patient records.
- Prepared notes for clinics and data review.
Education
Advanced Diploma - Computing
NIIT
M.Sc. - Computer Science
01.2002
High School - undefined
01.1998
Skills
- Ability to perform high-standard tasks within allocated timeframes
- Typing speed: 50-70 words per minute
- Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
- Comfortable working both independently and as part of a team
Languages
English
Full Professional
Timeline
Senior Medical Office Assistant
Asperia Medical Clinic-Edmonton
02.2025 - Current
Assistant Team Leader
Grange Group Practice-Huddersfield, UK
12.2020 - 12.2024
Admin Clerk
Wye Valley NHS Trust-Hereford, UK
06.2019 - 03.2020
Clerk
Belmont Nurses Hub (Wye Valley NHS Trust-Hereford, UK)
04.2019 - 06.2019
Booking Clerk (Endoscopy & Pre-op Assessment)
Wye Valley NHS Trust-Hereford, UK
09.2018 - 04.2019
Departmental Clerk
Various Departments (Medicine & Surgical), Hereford County Hospital-UK
09.2017 - 09.2018
Advanced Diploma - Computing
NIIT