Zulma Valenzuela
IHOP Restaurants LLCdurha
Moreno Valley
1
Language
20
years of professional experience
Dedicated server with 15 years of experience in delivering exceptional customer service and enhancing guest engagement. Proven track record in maintaining cleanliness standards and ensuring safe food handling.
Work History
Server
15 Years- Provided exceptional customer service by accurately taking and delivering orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu offerings and service protocols.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Utilized POS system for efficient order entry and payment processing.
- Managed cash register transactions while maintaining accuracy in billing processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cook
3 Years 6 Months- Prepared diverse Sinaloan dishes, ensuring authenticity and quality in every meal.
- Managed kitchen inventory, optimizing ingredient usage to minimize waste.
- Trained junior cooks on food preparation techniques and safety protocols.
- Collaborated with front-of-house staff to ensure timely service and customer satisfaction.
- Implemented new recipes, enhancing menu variety and attracting repeat customers.
- Conducted regular staff training sessions on food safety regulations and best practices.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Server
2 Years 2 Months- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Food running
Team collaboration
Table bussing
Suggestive selling
Languages
Spanish
Native or Bilingual
Timeline
Cook
Mi Sazon Sinaloense
05.2018 - 11.2021Read More
Server
IHOP Restaurants LLCdurha
02.2009 - 02.2024Read More
Server
Mariscos Enrique
06.2004 - 08.2006Read More
Pacific High School
High School Diploma
Read More