Zully Tatiana Alvarez Diaz
Toronto,ON
Summary
With 7+ years of experience in sales, operations and logistics, my diverse skill set emphasizes effective communication and strong organizational abilities. Fluent in both Spanish and English, I navigate seamlessly in multicultural environments. Thriving on initiative and independence, I consistently meet deadlines and exceed expectations. Meticulous attention to detail and exceptional time management ensures precise and efficient project completion. Drawing from a successful sales background, I prioritize exceptional customer service, fostering long-term relationships and driving business growth through collaborative dedication.
Overview
8
8
years of professional experience
Work History
Outside Sales Representative
Grandmothers Touch
11.2023 - Current
- Identify potential customers, and generate leads through cold calling, networking, and online research
- Manage approximately 20 incoming calls and emails per day from new and existing customers
- Build and maintain strong customer relationships
- Deliver persuasive sales presentations, meet sales targets, negotiate terms, and close deals
- Prepare and present proposals, and address inquiries and concerns promptly
- Attend industry events, conduct post-sales follow-up, and explore upselling opportunities
- Visited customer locations to evaluate requirements, demonstrate service offerings, and propose strategic solutions for diverse needs.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Sales and Marketing Administrator
Grandmothers Touch
07.2022 - 11.2023
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Prepared sales documents, reports, proposals, and agreements for more than 60 existing customers
- Managed team schedules, and assisted with estimates, invoices, and customer setups
- Created marketing materials and handled social media campaigns
- Assisted with inquiries, track improvements, and coordinate trade show logistics
- Analyzed sales data to identify trends and areas for growth, recommending targeted strategies for improvement.
Supervisor
Grandmothers Touch
07.2022 - 09.2022
- Supervised janitorial tasks, ensuring adherence to standards in approximately 8 -10 customer sites per day
- Managed supply inventory and distributed cleaning equipment
- Trained staff, resolved conflicts, and maintained customer relationships
Store Supervisor
Columbus Bakery
04.2021 - 07.2022
- Successfully managed a 4-person sales team
- Assigned sales workers, created work schedules, and oversaw inventory orders
- Supervised cash handling, managed store operations, and executed managerial tasks as needed
- Educated and trained staff with knowledge about products, customer service and store policies.
Operational Management
Farrow Logistics
10.2020 - 04.2021
- Managed information and reporting systems to ensure correct shipping information and completed orders to the shipping area
- Kept communication with the customers to follow the requirements and coordinate the orders' delivery
Junior Oils and Derivatives Trader
C. I ACEPALMA.S.A.
06.2018 - 09.2020
- Networked to identify potential new clients and expand geographic territories.
- Identified needs of international customers and local suppliers
- Procured and sold palm oil from 100+ national suppliers, meeting budget constraints
- Established trading conditions, concluded negotiations, and tracked the oil shipment process
- Followed up on the acceptance of the commercial offer with suppliers
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Industrial Supplies Sales Representative
C. I ACEPALMA.S.A.
06.2016 - 02.2019
- Contacted top 10 national customers and assessed industrial supply needs
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Negotiated sales of Methanol or Sodium Methylate products
- Coordinated product delivery and developed a production tracker
- Managed customer document requests and updates
Education
Post-graduate - Global Business Management (Marketing Stream)
Humber College Institute of Technology & Advanced Learning
Toronto, ON01.2022
Bachelor's degree - Business Administration
Universidad De La Sabana
01.2016
Skills
- Business expertise in B2B/B2C for Canadian/LATAM markets
- Proficient in MS Office (Word, Outlook, Excel, PowerPoint)
- Strong relationship management skills
- Problem-solving skills
- Attention to detail
- Time management
- Motivated Team Player
- Customer Service-Oriented
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Outside Sales Representative
Grandmothers Touch
11.2023 - Current
Sales and Marketing Administrator
Grandmothers Touch
07.2022 - 11.2023
Supervisor
Grandmothers Touch
07.2022 - 09.2022
Store Supervisor
Columbus Bakery
04.2021 - 07.2022
Operational Management
Farrow Logistics
10.2020 - 04.2021
Junior Oils and Derivatives Trader
C. I ACEPALMA.S.A.
06.2018 - 09.2020
Industrial Supplies Sales Representative
C. I ACEPALMA.S.A.
06.2016 - 02.2019
Post-graduate - Global Business Management (Marketing Stream)
Humber College Institute of Technology & Advanced Learning
Bachelor's degree - Business Administration
Universidad De La Sabana
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