Zully Ivette Escobar
Los Angeles
Summary
Sales Manager with extensive experience at Acima Credit, specializing in sales forecasting and customer relationship management. Demonstrates expertise in coaching teams to exceed revenue targets while leveraging data analysis for strategic decision-making.
Overview
12
12
years of professional experience
Work History
Sales Manager
Acima Credit
Huntington Park
05.2024 - Current
- Collaborated with marketing team to design promotional materials for target customers.
- Conducted regular staff meetings to review quarterly and yearly goals.
- Provided exceptional service to customers in person and via phone.
- Coached and developed team members to achieve revenue targets.
- Grow the business by 20% year over year.
- Maintained the company delinquency standard below 19.9%.
- Review P&L month to month to ensure profitability.
- Close new agreements and help maintain delinquent accounts at the old time low.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Associate
Ashley Furniture Homestore
Los Angeles
05.2014 - 05.2024
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA05-2004
Some College (No Degree) - Communication
Cal State Los Anegles
Los Angeles, CASkills
- Salesforce Perficient
- Customer relationship management
- Team leadership and performance
- Account management (LMS)
- Coaching and Developing
- ADP, Perficient
- Workday Perficient
- Data analysis (Profit and loss / P&L)
- Sales strategy
Education and Training
other,other
Languages
Spanish
Timeline
Sales Manager
Acima Credit
05.2024 - Current
Sales Associate
Ashley Furniture Homestore
05.2014 - 05.2024
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) - Communication
Cal State Los Anegles