Zully Gaspar
Calgary,AB
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Dayhome Provider
Chikitines Dayhome
Calgary
04.2014 - 03.2025
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Created and implemented activities to promote language development.
- Logged information regarding naps, feedings and any medications administered.
Cooking Specialist
Kiddo Care
10.2012 - 10.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Radio Announcer
La K-Buena
09.2005 - 06.2010
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Built broadcast storylines to interest listeners and grow station audience.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Managed news announcements and scripted quick headlines for breaking news events.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Answered booth call line and took song suggestions or comments from listeners.
Call Center Agent
Sodexho Pass
10.2003 - 07.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Radio Announcer
Radio Nucleo
03.1996 - 12.2002
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Built broadcast storylines to interest listeners and grow station audience.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Managed news announcements and scripted quick headlines for breaking news events.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Attended promotional events to create station awareness and build listener reach.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Answered booth call line and took song suggestions or comments from listeners.
- Facilitated live coverage of special events, promotions, and sports matches.
- Interviewed show guests and moderated discussions.
- Played music tracks from playlists provided by station management.
- Introduced upcoming broadcasts and guided audience through entertainment.
Education
Bachelor of Arts - Communications And Media
Universidad Autonoma De Chiapas
Tuxtla Gutierrez, Chiapas, Mexico06.2003
Skills
- Healthy Learning Environment
- Strategy Management
- Family Support
- Behavioral Guidance
- Allergic Reaction Procedures
- Dietary Guidelines
- Writing Problems
- Social Interaction Management
- Child development
- Nutrition planning
- Lesson planning
- Customer service
- Communication skills
- Team collaboration
- Safety monitoring
- Problem solving
- Food safety
- Creative play
- Conflict resolution
- Activity organization
- Time management
Timeline
Dayhome Provider
Chikitines Dayhome
04.2014 - 03.2025
Cooking Specialist
Kiddo Care
10.2012 - 10.2013
Radio Announcer
La K-Buena
09.2005 - 06.2010
Call Center Agent
Sodexho Pass
10.2003 - 07.2005
Radio Announcer
Radio Nucleo
03.1996 - 12.2002
Bachelor of Arts - Communications And Media
Universidad Autonoma De Chiapas
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