Zuleykha Manafli
Woodland Hills
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Operational Manager
RNK Insurance Services
01.2022 - 04.2023
- Coordinating team of ten office offshore employees and an accountant team
- Assistance and direct meetings with only VIP clients
- Working directly on new projects with the CEO and implementing new systems in everyday workflow
- Interviewing new candidates if needed.
Office Manager
RNK Insurance Services
09.2020 - 01.2022
- Implementing office systems and filing procedures to ensure all print and digital documents are organized
- Overseeing administrative assistants and serving as an operations manager to ensure procedures are followed correctly
- Answering telephone calls and emails to help customers with general questions and then directing more specific inquiries to a customer service representative, or the appropriate department
- Coordinating all travel, events, and appointments for insurance team members
- Ordering office supplies and scheduling maintenance on office equipment when necessary.
Operations Manager
Excelsior Hotel Baku
10.2013 - 06.2018
- Developed and implemented processes to reduce tedious tasks and promote better workflows
- Reviewed customer data to evaluate current issues and determine potential solutions
- Reviewed account and service histories to identify trends and issues
- Delivered fast, friendly, and knowledgeable services for routing questions and service complaints
- Automated office operations while managing client correspondence, record tracking, and data communications
- Handled customer complaints promptly and effectively.
Education
Master's Degree - Tourism and Travel Services Management
Tver State University
06.2013
Skills
- Prioritization
- Written Communication
- Database Management
- Critical Thinking
- Organization
- Interpersonal Communication
- Scheduling
- Conflict Resolution
- Administrative Management
- Quality Assurance
- Inventory Control
- Strategic Planning
- Data Analysis
- Adaptability
- Team Leadership
- Time Management
- Staff Training
- Decision Making
- Process Improvement
- Project Management
- Budget Management
- Attention to Detail
Languages
English
Russian
Azerbaijani
Turkish
Awards
Honored diploma. Been published at the university and local city magazines.
Timeline
Operational Manager
RNK Insurance Services
01.2022 - 04.2023
Office Manager
RNK Insurance Services
09.2020 - 01.2022
Operations Manager
Excelsior Hotel Baku
10.2013 - 06.2018
Master's Degree - Tourism and Travel Services Management
Tver State University
Similar Profiles
Zohya NishaZohya Nisha
Administrator at RNK Electrical & Air Conditioning LtdAdministrator at RNK Electrical & Air Conditioning Ltd
Lachlan MilesLachlan Miles
Apprentice Heavy Diesel Mechanic at RnK Fleet MaitnenceApprentice Heavy Diesel Mechanic at RnK Fleet Maitnence
Louciana FloresLouciana Flores
Sales Representative at Sameday Insurance Services DBA Amax InsuranceSales Representative at Sameday Insurance Services DBA Amax Insurance