Zuleykha Manafli
Woodland Hills
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Operational Manager
RNK Insurance Services
2022.01 - 2023.04
- Coordinating team of ten office offshore employees and an accountant team
- Assistance and direct meetings with only VIP clients
- Working directly on new projects with the CEO and implementing new systems in everyday workflow
- Interviewing new candidates if needed.
Office Manager
RNK Insurance Services
2020.09 - 2022.01
- Implementing office systems and filing procedures to ensure all print and digital documents are organized
- Overseeing administrative assistants and serving as an operations manager to ensure procedures are followed correctly
- Answering telephone calls and emails to help customers with general questions and then directing more specific inquiries to a customer service representative, or the appropriate department
- Coordinating all travel, events, and appointments for insurance team members
- Ordering office supplies and scheduling maintenance on office equipment when necessary.
Operations Manager
Excelsior Hotel Baku
2013.10 - 2018.06
- Developed and implemented processes to reduce tedious tasks and promote better workflows
- Reviewed customer data to evaluate current issues and determine potential solutions
- Reviewed account and service histories to identify trends and issues
- Delivered fast, friendly, and knowledgeable services for routing questions and service complaints
- Automated office operations while managing client correspondence, record tracking, and data communications
- Handled customer complaints promptly and effectively.
Education
Master's Degree - Tourism and Travel Services Management
Tver State University
06.2013
Skills
- Prioritization
- Written Communication
- Database Management
- Critical Thinking
- Organization
- Interpersonal Communication
- Scheduling
- Conflict Resolution
- Administrative Management
- Quality Assurance
- Inventory Control
- Strategic Planning
- Data Analysis
- Adaptability
- Team Leadership
- Time Management
- Staff Training
- Decision Making
- Process Improvement
- Project Management
- Budget Management
- Attention to Detail
Languages
English
Russian
Azerbaijani
Turkish
Awards
Honored diploma. Been published at the university and local city magazines.
Timeline
Operational Manager
RNK Insurance Services
2022.01 - 2023.04
Office Manager
RNK Insurance Services
2020.09 - 2022.01
Operations Manager
Excelsior Hotel Baku
2013.10 - 2018.06
Master's Degree - Tourism and Travel Services Management
Tver State University
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