Zulema Guzman Macias
Yucaipa
Summary
Motivated professional with expertise in promoting academic and personal growth. Demonstrates strong communication skills and a keen ability to assess student needs. Adaptable to evolving educational settings, providing proactive support to enhance student outcomes.
Overview
14
14
years of professional experience
Work History
Student Coach
Inland Leaders Charter School
Yucaipa
09.2023 - Current
- Supervised students during recess and lunch, ensuring compliance with established rules.
- Fostered a nurturing atmosphere by building rapport with students.
- Promoted a safe, enjoyable environment for activities.
- Administered first aid when necessary, prioritizing student safety.
- Motivated students to set realistic goals and provided continuous encouragement.
- Facilitated positive communication among students, enhancing interpersonal skills.
- Guided students through personal and academic challenges, offering effective solutions.
Manager on Duty
Asaderos Super Market
Yucaipa
05.2018 - 05.2023
- Supervised daily operations to optimize store management efficiency.
- Resolved customer inquiries and complaints with prompt, professional service.
- Enforced health and safety regulations throughout all store areas.
- Monitored cash register operations for compliance and accuracy.
- Trained new employees on job responsibilities and company policies.
Restaurant Waitress
Del Mar Grill and Cantina
Yucaipa
02.2016 - 05.2018
- Delivered attentive service to guests in fast-paced dining environment.
- Managed multiple tables to ensure timely order delivery and guest satisfaction.
- Resolved customer inquiries and complaints while maintaining positive demeanor.
- Processed payments accurately through point-of-sale systems for all transactions.
- Executed opening and closing duties, including restocking supplies and cleaning work areas.
- Served food promptly, ensuring all dishes were hot and correctly presented.
- Communicated dietary restrictions effectively to kitchen staff for safe meal preparation.
Restaurant Waitress
Delicias Restaurant
Yucaipa
06.2015 - 02.2016
- Delivered attentive service to guests in fast-paced dining environment.
- Managed multiple tables to ensure timely order delivery.
- Resolved customer inquiries and issues to improve overall dining experience.
- Processed payments accurately using point-of-sale systems for transactions.
- Executed opening and closing duties, including restocking supplies and cleaning work areas.
- Served food promptly, ensuring all dishes maintained optimal temperature.
- Addressed customer complaints professionally, fostering positive guest relations.
- Completed cleaning tasks, including sweeping, mopping, and organizing server stations.
Manager on Duty
Asaderos Restaurant
Yucaipa
02.2012 - 02.2015
- Supervised daily operations to maintain efficient store functionality.
- Trained new employees on job duties and company policies to ensure compliance.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Monitored inventory levels, coordinating restocking efforts effectively.
- Conducted regular inspections to uphold store cleanliness and organization standards.
- Managed staff schedules while delegating tasks to optimize productivity.
- Audited cash registers at each shift's end for accuracy verification.
- Collaborated with team members to improve overall customer service experiences.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ05-2028
High School Diploma -
Yucaipa High School
Yucaipa, CA06-2007
Skills
- Student support
- Conflict resolution
- Effective communication
- Team collaboration
- Goal setting
- Problem solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Student Coach
Inland Leaders Charter School
09.2023 - Current
Manager on Duty
Asaderos Super Market
05.2018 - 05.2023
Restaurant Waitress
Del Mar Grill and Cantina
02.2016 - 05.2018
Restaurant Waitress
Delicias Restaurant
06.2015 - 02.2016
Manager on Duty
Asaderos Restaurant
02.2012 - 02.2015
Bachelor of Science - Psychology
Grand Canyon University
High School Diploma -
Yucaipa High School