ZULEKHA JAMAL

Intern

TRADERS HOTEL KUALA LUMPUR

09.2021 - 01.2022

Cleaned kitchen counters, refrigerators and freezers.
Read through recipes and set up all ingredients in advance for .
Checked expiration dates, rotated food and removed any items that were no longer usable.
Signed for deliveries, checked items into inventory and stocked goods into proper locations.
Observed how each prepared different specialties to gain knowledge in those cooking techniques.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Developed and remained accountable for safety, quality, consistency and adherence to standards.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Greeted guests warmly to foster welcoming environment.
Entered orders accurately to produce finalized checks and attain correct payments from guests.
Cleaned and set up tables to promptly seat guests and reduce wait times.
Followed workplace safety procedures to reduce accidents and hazards.
Checked on guests throughout meal to attend to needs and provide great service.
Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
Offered specialty drinks, desserts and other premium items to maximize revenue.
Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
Handled separate checks and other special requests to facilitate enjoyable dining experience.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Answered customers' questions, recommended items and recorded order information.
Inspected dishes and utensils for cleanliness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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