Zuleika Mendoza
Customer Service Specialist
Davenport,FL
Summary
Committed and professional Service Advisor with a proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills. Dedicated to delivering the best possible service to customers.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Learner Service Advisor - REMOTE
Ultimate Medical Academy
Tampa , FL
01.2023 - 03.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Coordinated orientation events for new students, ensuring a smooth transition into their chosen academic program.
Front Desk Assistant
Centerwell Senior Clinic
Orlando, FL
10.2019 - 03.2022
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Wax Specialist
European Wax Center
Orlando, FL
03.2018 - 07.2020
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.
- Demonstrated expertise in various waxing techniques such as strip waxing, hard waxing, and sugaring; tailoring methods based on individual needs.
- Increased salon revenue by 20% through upselling at-home products and providing excellent care.
Education
Associate of Arts -
Valencia College
Orlando, FL 01.2018 - 06.2020
No Degree - Licensed Esthetician
FLORIDA COLLEGE OF NATURAL HEALTH
Maitland, FL 03.2016 - 01.2017
Skills
Certification
Licensed Esthetician
Timeline
Learner Service Advisor - REMOTE
Ultimate Medical Academy
01.2023 - 03.2025
Front Desk Assistant
Centerwell Senior Clinic
10.2019 - 03.2022
Wax Specialist
European Wax Center
03.2018 - 07.2020
Associate of Arts -
Valencia College
01.2018 - 06.2020
No Degree - Licensed Esthetician
FLORIDA COLLEGE OF NATURAL HEALTH
03.2016 - 01.2017
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