Zuleika Mendoza
Customer Service Specialist
Davenport,FL
Summary
Committed and professional Service Advisor with a proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills. Dedicated to delivering the best possible service to customers.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Learner Service Advisor - REMOTE
Ultimate Medical Academy
Tampa , FL
01.2023 - 03.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Coordinated orientation events for new students, ensuring a smooth transition into their chosen academic program.
Front Desk Assistant
Centerwell Senior Clinic
Orlando, FL
10.2019 - 03.2022
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Wax Specialist
European Wax Center
Orlando, FL
03.2018 - 07.2020
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.
- Demonstrated expertise in various waxing techniques such as strip waxing, hard waxing, and sugaring; tailoring methods based on individual needs.
- Increased salon revenue by 20% through upselling at-home products and providing excellent care.
Education
Associate of Arts -
Valencia College
Orlando, FL 01.2018 - 06.2020
No Degree - Licensed Esthetician
FLORIDA COLLEGE OF NATURAL HEALTH
Maitland, FL 03.2016 - 01.2017
Skills
Billing Documentation
Supportive Team Engagement
Effective Leadership
Clear Communication
Critical Thinking
Experienced with Genesys Cloud Platform
POS systems expert
Skilled in Managing Multiple Tasks
Resolving Customer Complaints
Certification
Licensed Esthetician
Timeline
Learner Service Advisor - REMOTE
Ultimate Medical Academy
01.2023 - 03.2025
Front Desk Assistant
Centerwell Senior Clinic
10.2019 - 03.2022
Wax Specialist
European Wax Center
03.2018 - 07.2020
Associate of Arts -
Valencia College
01.2018 - 06.2020
No Degree - Licensed Esthetician
FLORIDA COLLEGE OF NATURAL HEALTH
03.2016 - 01.2017