Zuleika Gonzalez Perez

Director of Operations

Astraea Immigration & Legal Services Corp.

05.2019 - Current

Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Edited and proofread legal documents to verify accuracy.
Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Prepared legal briefs, motions, and pleadings.
Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
Contributed to successful case outcomes through diligent fact investigation and witness interviews.
Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.
Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
Supported risk mitigation efforts by assisting in the preparation of due diligence reports on potential clients or business partners.
Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
Communicated pertinent information to clients via phone, email, and mail.
Revised and finalized letters, briefs, and memos.
Interviewed clients to obtain information relevant to cases.
Produced legal documents such as briefs, pleadings and appeals.
Researched statutes, decisions, legal articles, and codes.
Attended court hearings and depositions to take notes and document proceedings.
Advised clients on visa eligibility with thorough assessments of their unique situations.
Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
Continuously pursued professional development opportunities, attending conferences and training sessions to enhance skills and knowledge in the field of immigration consultancy.
Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs.
Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
Resolved client concerns through effective communication and problem-solving skills, fostering trust and confidence in our services.
Enhanced client satisfaction by providing personalized immigration consultation and guidance.
Built effective relationships with business partners to facilitate immigration program activities.
Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
Mentored junior consultants, sharing expertise and best practices in immigration consultancy services.
Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
Counseled clients on potential outcomes of legal matters.
Explained available courses of action and possible repercussions of cases to clients.
Met with clients to gather information, prepare documentation, and determine necessary actions.
Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Contributed to client case file preparation and verified inclusion of required documentation.
Analyzed client documentation and history to determine eligibility for immigration-related benefits.
Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
Assisted clients with immigration application completion to improve timeliness of case review and disposition.
Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
Interacted with telephone callers and answered questions about immigration attorneys' services.
Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
Prepared affidavits, waivers, translations, and asylum requests for ongoing cases.
Fostered strong relationships with clients through empathetic understanding of their unique situations and goals.
Researched law literature, databases, and public information to investigate case issues.
Built a reputation for professionalism and efficiency, leading to an increased number of positive client reviews and referrals.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Monitored office workflow and administrative processes to keep operations running smoothly.

Summary

Overview

Work History

Director of Operations

Customer Relations Representative

Education

Specialist of Immigration Division Board - Immigration

Regulated Canadian Immigration Consultant- R532323 - Immigration Law

Certificate - Immigration Consultant With Honors

License Paralegal - P13417 - Law

No Degree -

Graduate Certificate - Paralegal Studies

Skills

Websites

Languages

Timeline

Director of Operations

Customer Relations Representative

Specialist of Immigration Division Board - Immigration

Regulated Canadian Immigration Consultant- R532323 - Immigration Law

Certificate - Immigration Consultant With Honors

License Paralegal - P13417 - Law

No Degree -

Graduate Certificate - Paralegal Studies

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