Zulaiha Yakubu
Mississauga,Ontario
Summary
Dynamic professional with a proven track record in customer service at The Glenerin Inn & Spa. Expert in guest accommodations and data analysis, enhancing revenue through strategic pricing. Recognized for resolving guest complaints diplomatically, fostering loyalty, and ensuring high satisfaction rates. Detail-oriented with strong computer skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
The Glenerin Inn & Spa
11.2023 - 01.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Server
KEJJIS
03.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Revenue Manager
Tafo Municipal Assembly
01.2018 - 01.2021
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
Education
Bachelor of Arts - Human Resources Management
Naigara College -Toronto
Toronto, ON02-2025
Bachelor of Science - Mathematics Education
University of Education, Winneba
Winneba,Ghana07-2016
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Data entry proficiency
- Food and beverage area setup
- Documentation and reporting
- Event information management
Languages
English
Full Professional
Timeline
Server
KEJJIS
03.2024 - 11.2024
Guest Service Representative
The Glenerin Inn & Spa
11.2023 - 01.2025
Revenue Manager
Tafo Municipal Assembly
01.2018 - 01.2021
Bachelor of Arts - Human Resources Management
Naigara College -Toronto
Bachelor of Science - Mathematics Education
University of Education, Winneba
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