Zula Holloway
Fort Saskatchewan,AB
Overview
31
31
years of professional experience
Work History
Office Manager
High Performance Heavy Equipment Services Inc
Fort Saskatchewan, AB
04.2006 - Current
- Streamlined inventory management and procurement processes for office supplies and equipment.
- Ensured audit readiness by maintaining comprehensive records and documentation.
- Executed general bookkeeping tasks, including reconciling bank statements and creating journal entries.
- Maintained filing system for all correspondence and documents to support operational efficiency.
- Maintained office organization to meet performance objectives and uphold professionalism.
Day Program Coordinator
Canadian Mental Health Association
Edmonton, AB
06.2004 - 04.2006
- Conducted assessments to determine suitable placements within Day Program.
- Maintained ongoing communication with 10-15 individuals on caseload, adjusting Individual Case Plans as needed.
- Facilitated meetings with family members to support participant well-being and goal achievement.
- Collaborated with external professionals to ensure comprehensive support for participants.
- Developed and implemented diverse day program activities, including grief management and conflict resolution.
Child and Youth Care Counsellor
Catholic Social Services
Edmonton, AB
09.1999 - 06.2004
- Conducted intake processes and initial assessments to identify client needs, and gather relevant information.
- Developed individualized support plans for at-risk and sexually exploited youth.
- Collaborated with case managers to create comprehensive care plans based on assessments.
- Provided crisis intervention and conflict resolution during challenging situations.
- Established safe environments for youth, promoting positive behavior and emotional well-being.
- Implemented programs tailored to meet diverse needs of youth groups.
Addiction Counselor
Pastew Place
Fort McMurray, Alberta
05.1995 - 08.1999
- Conducted comprehensive intake assessments to evaluate client needs and develop tailored support plans, while addressing diverse client needs.
- Facilitated individual and group counseling sessions to guide client recovery journeys.
- Maintained accurate records for all clients to support care continuity.
- Collaborated with multidisciplinary teams for comprehensive care delivery.
Education
Diploma - Criminology
Memorial University of NL
04-1995
Skills
- Program development
- Case management
- Crisis intervention
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Document organization
Additional Information
- Motivational Interviewing certificate from Kerr Creative Training
- Computer Program Training i.e. Microsoft office through Adult Learning.
- Understanding Dual Diagnosis certification by AADAC
- Aboriginal Awareness Teachings offered by Catholic Social Services
References
Available upon Request
Timeline
Office Manager
High Performance Heavy Equipment Services Inc
04.2006 - Current
Day Program Coordinator
Canadian Mental Health Association
06.2004 - 04.2006
Child and Youth Care Counsellor
Catholic Social Services
09.1999 - 06.2004
Addiction Counselor
Pastew Place
05.1995 - 08.1999
Diploma - Criminology
Memorial University of NL