ZUHURA SAAD
Toronto,ON
Summary
Retail professional with 9+ years of experience in customer engagement and visual merchandising. Proven expertise in cash handling and team collaboration, leading to enhanced sales performance and increased customer loyalty.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate
YM company
Toronto, Ontario
09.2015 - 09.2024
- Accurately processed transactions in a fast-paced retail setting.
- Resolved customer complaints using effective problem-solving techniques, enhancing customer satisfaction.
- Provided assistance to customers for product selection and inquiries.
- Collaborated with team to develop sales strategies that improved customer engagement.
- Designed and implemented visually appealing displays that attracted customers and boosted sales.
- Ensured optimal inventory levels through consistent stock checks.
- Conducted training sessions for new cashiers on store policies and operations.
Cashier
Tim hortans
Toronto, Ontario
05.2015 - 09.2015
- Processed cash, gift card and credit card payments, issued receipts, and provided change.
- Provided exceptional service through active listening and engagement to enhance customer experience.
- Welcomed customers and responded to inquiries about food and daily deals to ensure satisfaction.
- Worked with front-end staff to enhance customer assistance and streamline service.
- Produced bakery items and restocked front showcase with goods.
Reservation Agent
Ebony Tours and Safaris
Tanzania, Dar es salaam
03.2005 - 05.2013
- Met with clients to arrange bookings and provide itinerary options
- Coordinated Transportation, Accommodation and Tours program
- Collaborated with colleagues and owner daily to coordinate bookings, tour schedules, and confirmations
- Managed customer reservation payments and hotel expenses to maintain financial accuracy
- Reconciled cash payments prior to reporting to Accounting for cash customers to be invoiced
- Updated client records regularly to ensure accuracy and accessibility.
- Performed general office administration and answered telephone inquiries
Education
Canadian Red Cross Ceritifcate - First Aid
Heart 2 Heart First Aid CPR/AED
Toronto, ON09-2025
Certifcate - First Aid
Tanzanian Red Cross Society
Dar Es Salaam, Tanzania 02-2004
High School Diploma -
Jitegeme (JKT) Secondary School
Tanzania 12-1997
Some College (No Degree) - Tourism And Hotel Management
The Global College ( TGLBC)
Dar Es Salaam, Tanzania Skills
- Extensive experience in the hospitality and Tourism Industry
- General Administrative and Office skills
- Coachable
- Detail oriented demonstrate initiate and a team player
- Flexible and adaptable to a fast paced and dynamic work environment
Retail Sales & Cashier Skills
- Customer service
- Cash handling & POS operation
- Sales & upselling
- Product knowledge
- Handling return & exchanges
Visual Merchandising Skills
- Store display setup
- Visual presentaton
- Stock organising standards
volunteer experience
- CEABEX Business exchange
- East African networking event
- was 1 picked out of 30 volunteer candidates
- September 18th - 2025
Timeline
Retail Sales Associate
YM company
09.2015 - 09.2024
Cashier
Tim hortans
05.2015 - 09.2015
Reservation Agent
Ebony Tours and Safaris
03.2005 - 05.2013
Canadian Red Cross Ceritifcate - First Aid
Heart 2 Heart First Aid CPR/AED
Certifcate - First Aid
Tanzanian Red Cross Society
High School Diploma -
Jitegeme (JKT) Secondary School
Some College (No Degree) - Tourism And Hotel Management
The Global College ( TGLBC)