Zuheb Mohamud
Etobicoke,Canada
Summary
Customer-focused professional with strong problem-solving, communication, and interpersonal skills. Experienced in delivering exceptional service, resolving customer issues, and building lasting relationships. Adept at adapting to fast-paced environments and handling diverse customer needs to ensure satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Coach
Horseed Youth Organization
07.2023 - 09.2024
- Led and motivated a diverse group of participants, fostering teamwork and sportsmanship to create a positive and inclusive camp environment.
- Developed and implemented training drills that improved players' technical skills and game understanding, adapting activities to different skill levels.
- Communicated instructions clearly and constructively, providing personalized feedback to help each participant reach their potential.
- Ensured a safe and enjoyable experience, managing group dynamics and responding quickly to any issues to maintain a supportive atmosphere.
Tutor
Acacia International Highschool
02.2024 - 06.2024
- Provided one-on-one and group tutoring that improved student performance, customizing lessons to suit various learning styles and academic levels.
- Built strong rapport with students and parents, fostering trust and open communication to support ongoing academic growth and address any concerns.
- Simplified complex concepts through clear and patient explanations, enhancing student understanding and confidence in challenging subjects.
- Encouraged a positive learning environment, motivating students to set and achieve personal goals while developing critical thinking and problem-solving skills.
Customer Service
Jomo Kenyatta Airport
04.2021 - 07.2021
- Assisted travelers with check-ins, inquiries, and troubleshooting, providing efficient and courteous service in a high-pressure environment.
- Resolved passenger issues swiftly and professionally, using active listening and empathy to ensure a positive experience and minimize escalations.
- Adapted to changing schedules and high-volume demands, demonstrating flexibility and composure to meet passengers’ needs during peak travel times.
- Collaborated with security and airport staff, balancing excellent customer service with adherence to safety protocols and regulatory requirements.
Education
Bachelor of Science -
George Brown College
TorontoHighschool Diploma -
MartinGrove Collegiate Institute
Etobicoke, ON06.2024
Skills
- Active Listening – Attentively listening to understand customer needs and concerns, allowing for tailored and effective responses
- Clear Communication – Conveying information clearly and professionally to ensure customers feel understood and valued
- Problem-Solving – Quickly identifying issues and providing efficient, practical solutions to meet customer expectations
- Empathy and Patience – Handling interactions with empathy and patience, especially in challenging or high-stress situations
- Adaptability – Remaining flexible and responsive to changing demands and unexpected situations to maintain service quality
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
Tutor
Acacia International Highschool
02.2024 - 06.2024
Assistant Coach
Horseed Youth Organization
07.2023 - 09.2024
Customer Service
Jomo Kenyatta Airport
04.2021 - 07.2021
Highschool Diploma -
MartinGrove Collegiate Institute
Bachelor of Science -
George Brown College
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