Zuhal Khodayar
Ottawa,Canada
Summary
Detail-oriented and customer-focused professional with over 5 years of experience in retail and pharmacy settings. Proven expertise in customer service, time management, and organizational skills. Adept at performing clerical tasks, handling transactions, and assisting in pharmacy operations. Recognized for strong teamwork abilities and a commitment to maintaining a positive work environment. Seeking to leverage my education and experience to contribute effectively to a dynamic organization.
Overview
5
5
years of professional experience
Work History
Sales Associate
Winners, TJX Companies
09.2019 - Current
- Sales associate, cashier, fitting room associate, customer service representative
- Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving complaints promptly and professionally
- Operated cash registers, processed transactions, handled returns and exchanges, and balanced cash drawers at the end of shifts
- Assisted in training new employees, providing guidance on store policies, procedures, and customer service techniques
- Conducted regular inventory counts, restocked shelves, and ensured accurate product labeling and pricing
- Assisted in inventory control and loss prevention
- Maintained a clean, safe, and organized store environment, adhering to health and safety standards
- Worked collaboratively with team members to achieve store goals, participated in team meetings, and provided support during peak times and special events
Pharmacy Assistant
Shopper Drug Mart Pharmacy
09.2021 - 01.2022
- Performed filing, copying, faxing and other clerical tasks
- Assisted pharmacists in preparing and dispensing medications, ensuring accurate labeling, dosage, and packaging according to prescriptions
- Organized and maintained patient profiles in the computer system
- Performed administrative duties such as filing documents, faxing forms, answering phones
- Verified prescriptions by contacting physicians' offices and receiving approval
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures
Education
Honours Bachelor - Health Sciences
University of Ottawa
12-2024
Skills
- Conflict resolution
- Client Service
- Multitasking
- Problem-Solving
- Organizational Skills
- Attention to Detail
Languages
English
French
Persian
Turkish
Timeline
Pharmacy Assistant
Shopper Drug Mart Pharmacy
09.2021 - 01.2022
Sales Associate
Winners, TJX Companies
09.2019 - Current
Honours Bachelor - Health Sciences
University of Ottawa
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