Zuhaib Shahzada
Toronto
Summary
Innovative Business Development Prodessional with several years of diverse sales experience. Skilled in interpersonal communication and aligning technical solutions with business objectives. Proven success in sales success contributing to organizational growth and success.
Overview
5
5
years of professional experience
Work History
DCA Certified Diamond Consultant
Spence Diamonds
06.2021 - 02.2022
- Managed and nurtured customer relationships using SaaS tools like HubSpot and Salesfloor, driving brand loyalty and maximizing lifetime client value across a diverse customer base.
- Built and maintained a high-performing sales pipeline, generating $30,000+ in weekly opportunities and consistently closing deals through strategic prospecting and consultative selling.
- Identified and capitalized on upsell opportunities via cold calls, referrals, and inbound leads, leveraging competitive market insights to convert competing prospects into long-term customers.
- Developed deep industry expertise, analyzing market trends to align business solutions with customer needs, strengthening sales negotiations, and overcoming objections effectively.
- Consistently exceeded sales targets, achieving 100%+ of weekly quotas while maintaining a 65%+ deal closing rate across all consults.
Sales Associate/ Brand Ambassador
Hermes - Holt Renfrew
02.2018 - 04.2021
- Integrated sales analysis and marketing strategies to drive growth, launching targeted social media campaigns and product promotions that expanded a client book to 1,600+ accounts, met an annual quota of $250,000, and achieved a 20% client retention rate.
- Managed customer accounts and sales pipelines using CRM tools and third-party platforms like HubSpot, Salesfloor, WeChat, Instagram, email, calls, texts, and live chat, ensuring seamless engagement and account growth.
- Enhanced customer satisfaction (CSAT) to 80% and maintained a typing speed of 90–95+ WPM, efficiently identifying customer needs, troubleshooting product issues, and delivering expert support across various sales channels.
- Collaborated with cross-functional teams by sharing best practices, success stories, and strategic insights in daily meetings, contributing to weekly department sales exceeding $500,000.
- Reported key insights to upper management, ensuring data-driven decisions that optimized sales performance and customer experience.
Account Manager
L'Oreal & Coty
09.2016 - 02.2018
- Led, coached, and developed high-performing sales teams, delivering targeted product knowledge seminars and sales training to enhance conversion rates and team effectiveness.
- Implemented strategic sales methodologies and best practices, driving consistent month-over-month revenue growth and exceeding sales targets set by brand managers across 20 accounts in the GTA.
- Fostered strong partnerships between high-profile leaseholders, brand stakeholders, and sales teams, ensuring seamless collaboration and maximizing revenue potential.
- Orchestrated experiential marketing initiatives across digital platforms, on-site activations, and company applications, working closely with senior and mid-level management to optimize customer engagement.
- Drove team-wide success by cultivating a data-driven sales culture, leveraging CRM tools and analytics to track performance, refine strategies, and exceed company benchmarks
Education
Bachelors of Fine Arts -
York University
North York, ON08.2018
Business Administration -
Humber College
Toronto, ON08.2014
Skills
- Microsoft Office
- CRM
- SaaS Tools
- Communication
- Objective Handling
Timeline
DCA Certified Diamond Consultant
Spence Diamonds
06.2021 - 02.2022
Sales Associate/ Brand Ambassador
Hermes - Holt Renfrew
02.2018 - 04.2021
Account Manager
L'Oreal & Coty
09.2016 - 02.2018
Bachelors of Fine Arts -
York University
Business Administration -
Humber College
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