ZUGEY DIAZ
Los Angeles
Summary
Driven and self-motivated professional with 13 years of extensive technology and customer service experience. Scrum Master with a strong desire to continually learn and cultivate new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Customer Engineer
HP Inc.
08.2023 - Current
- Hardware troubleshooting, repair and firmware updates on personal systems (i.e
- Laptops, desktops and tablets), point-of-sale systems and workstations
- Hardware repair, troubleshoot and firmware updates on LaserJet Printers
- Custom printer installations
- Inventory tracking of over 1000 line items
- Install customized software images
- Company car and other responsibilities
Team Lead at Dreamworks Animation
HP
08.2017 - 08.2023
- Coordinate projects from inception to completion meeting timeline metrics
- Maintaining monthly Organization Chart for PC Custom Organization
- Ensure team members comply with HP training requirements
- Communicate and relay messages from upper management
- Manage budget for entire HP team and processed expense reports
- As part of daily duties as HP Team Lead onsite at DreamWorks crossover into asset management for their assets
- Planning, leading and executing projects such as: 600+ monitor calibrations, 200+ memory upgrades and equipment upgrades
- Computer Imaging (Windows, Linux and Mac OS)
- System deployment and reclaim for onboarding and offboarding of studio employees
- Computer hardware and software deployment in accordance with department standards and approved requests
- Data migration for computer replacement and upgrades
- Inventory tracking; weekly and monthly laptop and desktop inventory; Inventory audit
- Provide support for studio personnel and management for onsite and remote
- Provide ticket management assignments using JIRA ticketing system
- Provide professional services and support in a dynamic work environment
- Exercise leadership capabilities by successfully motivating and inspiring others
Field Customer Engineer
HP Inc
11.2013 - 08.2017
- Hardware troubleshooting, repair and firmware updates on personal systems (i.e
- Laptops, desktops and tablets), point-of-sale systems and workstations
- Hardware repair, troubleshoot and firmware updates on LaserJet Printers
- Inventory tracking of over 1000 line items
- Install customized software images
- Company car and other responsibilities
Education
Bachelor of Science - Information Technology – Computer Forensics
Westwood College - Los Angeles
Los Angeles, CA03.2013
Skills
- Customer Service Professional
- Data recovery
- Security implementation on networks
- VMware
- Encase
- Backtrack
- Team viewer
- VNC
- HPRG
- Rackspace
- Python
- SCCM
- JIRA
- Putty
Certification
Scrum Master Certification (CSM) May 2022
Languages
Spanish
Native or Bilingual
Timeline
Field Customer Engineer
HP Inc.
08.2023 - Current
Team Lead at Dreamworks Animation
HP
08.2017 - 08.2023
Field Customer Engineer
HP Inc
11.2013 - 08.2017
Bachelor of Science - Information Technology – Computer Forensics
Westwood College - Los Angeles
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