Zubin Wong
Delta,BC
Summary
Driven Operations Manager with a proven track record at North American Rail Products, enhancing operational efficiency and staff development. Excelled in problem-solving and team leadership, achieving significant improvements in performance outcomes and inventory management. Skilled in fostering client relationships and executing project management strategies to exceed business goals.
Overview
21
21
years of professional experience
Work History
Operations Manager
North American Rail Products
10.2014 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Superintendent
Delta Pallets Inc.
03.2003 - 10.2014
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Established successful procedures for day-to-day operations and long-term planning.
Education
High School Diploma -
Charles E London Secondary
Richmond, BC06.1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operational Efficiency
- Inventory Management
- Project Management
- Staff Development
- Client Relationships
Languages
English
Full Professional
Timeline
Operations Manager
North American Rail Products
10.2014 - 08.2024
Superintendent
Delta Pallets Inc.
03.2003 - 10.2014
High School Diploma -
Charles E London Secondary
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