Zubaida Islam

-Lead and train all new and old employees on MPOS systems, transaction procedures, and customer service protocols.

-Manage all cash-related concerns that have escalated, making sure they are resolved quickly and accurately while according to policy.

-Assure client satisfaction by resolving complicated payment issues such as overcharges, refunds, voids, and system faults.

-Manage high-volume cash operations, ensuring speed, accuracy, and compliance with financial procedures.

-Managing project timelines for successful completion, ensuring goals are met and deadlines were adhered to.

-Boosted team morale and productivity and maintaining open door policy for feedback and concerns.

-Project tracking by developing database, which allowed for updates, surpassing goals and meeting deadlines without sacrificing quality.

-In charge of communicating with IT to resolve store technology issues, damages, tracking and reporting.