ZUBAIDA HOSSAIN

• Deliver remote customer support via phone and chat, resolving complex billing and service issues.
• Help clients understand their service plans, fees, and available promotions.
• Maintain customer satisfaction while adhering to productivity metrics.
• Collaborate with internal teams to ensure seamless issue resolution.

• Provided real-time chat assistance to customers, resolving account, billing, and technical issues.
• Advised customers on service changes and plan upgrades.
• Met all customer satisfaction and response-time KPIs.

• Supported a portfolio of dealers by managing deal processing and customer inquiries.
• Addressed escalated issues, and ensured all documentation complied with internal audit standards.

• Managed inquiries for driver testing, licensing, and international license exchanges.
• Scheduled road tests and processed secure transactions over the phone.

• Directed daily operations involving inventory management, staffing, payroll, and vendor coordination
• Enhanced clientele loyalty through the delivery of exceptional customer service
• Ensured strict compliance with food safety standards while overseeing financial transactions and orders
• Optimized store performance by effectively training and supervising employees

• Explained phone, internet, and TV plan options; addressed and resolved billing disputes.
• Promoted and enrolled customers in suitable services based on their needs.

• • Assisted diverse populations in accessing food hamper programs with empathy and efficiency
  • Processed client applications and maintained organized records
  • Directed and supported volunteers during program operations
  • Worked collaboratively with supervisors during seasonal assistance programs such as the Christmas initiative