Zozan Saruhan
Woodbridge,ON
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Richmond Mechanical
North York, Ontario
01.2023 - 01.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned techinicians to appropriate routes.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared monthly reports detailing status of accounts receivable.
- Assisted with the preparation of sub-contractors statements and invoices.
- Generated daily reports on outstanding invoices for management review.
- Tracked inventory levels and replenished stock when necessary.
- Managed filing system for invoices and other related documents.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
Customer Service Representative
A Appliance Repair Team
Markham, ON
09.2022 - 11.2022
- Answered inbound calls, chats and emails to facilitate customer service
- Dispatched drivers to meet daily delivery needs for company customers
- Scheduled appointments and maintained and updated appointment calendars
- Filed documents, invoices by using Microsoft, Excel and computer systems
- Ordered parts needed by techs and arranged delivery to technician in required amount of time
- Balanced technician workloads to help minimize drive time and maximize productivity
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Set up and activated customer accounts
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Made outbound calls to obtain account information
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Used proven techniques to de-escalate angry customers during telephone interactions
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Team Member
Tim Hortons
North York, Ontario
05.2017 - 01.2022
- Worked closely with front-end staff to assist customers
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Delivered high level of customer service to patrons using active listening and engagement skills
- Accepted cash and credit card payments, issued receipts and provided change
- Assisted newly hired team members by explaining company procedures and safety requirements
- Trained new team members in cash register operation, stock procedures and customer services
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Team Member
Narin Pastry
North York, Ontario
09.2015 - 04.2017
- Responded to customer questions regarding products, prices and availability
- Assessed company operations for compliance with safety standards
- Rotated through series of different stations based on team needs
- Initiated inventory control measures to sustain stock levels
- Addressed customer needs, responding to specific requests
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Troubleshot machine malfunctions and made adjustments to correct problems
- Processed and retrieved customer special orders.
Education
Certificate - Real Estate
Humber College
09.2022
Some College (No Degree) - Architectural Technician
George Brown College
Skills
- Data Entry
- Call Center Operations
- Proficient with Microsoft Office, Word and Excel
- Fleet Dispatching
- Transaction Processing
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Creative Problem Solving
- Upbeat and Positive Personality
- 70 wpm Typing Speed
- G license with 4 years experience
- Appointment Scheduling
- Filing and data archiving
- Office Administration
- Scheduling
- QuickBooks proficiency
- Dispatch
Timeline
Administrative Assistant
Richmond Mechanical
01.2023 - 01.2024
Customer Service Representative
A Appliance Repair Team
09.2022 - 11.2022
Team Member
Tim Hortons
05.2017 - 01.2022
Team Member
Narin Pastry
09.2015 - 04.2017
Certificate - Real Estate
Humber College
Some College (No Degree) - Architectural Technician
George Brown College
Similar Profiles
Alisha ShresthaAlisha Shrestha
Recovery Outreach Worker at Richmond Futures (Previously Richmond Fellowship Tasmania)Recovery Outreach Worker at Richmond Futures (Previously Richmond Fellowship Tasmania)
Paul K. LaurenzPaul K. Laurenz
Teacher at Richmond Virtual Academy (Richmond Public Schools)Teacher at Richmond Virtual Academy (Richmond Public Schools)
LAI HA, CHAN (YOKO)LAI HA, CHAN (YOKO)
Friendly Visitor Volunteer at Richmond Cares, Richmond GivesFriendly Visitor Volunteer at Richmond Cares, Richmond Gives