Zoyia Burgoyne
Nelson,BC
Summary
Accomplished Supervisor of Admin Services/Office Manager at the Ministry of Children and Family Development , enhancing team productivity and client satisfaction through exceptional organizational skills and adaptability. Expert in human resources and administrative support, exceling in creating efficient workflows and fostering team collaboration.
Overview
33
33
years of professional experience
Work History
Supervisor of Admin Services/Office Manager
Ministry of Children and Family Development
05.1995 - 02.2022
- Oversaw daily operations of multi-disciplinary office consisting of Child Protection, Child and Youth Mental Health and Youth Probation, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Secretary/Receptionist/Switchboard Operator
West Arm Truck Lines
01.1993 - 05.1995
- Provided clerical support by preparing correspondence, copying, faxing, data entry and filing documents, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients
Secretary/Front Office Assistant
Brown Bros. Agencies Ltd.
03.1989 - 09.1992
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Certificate - Supervisor Essentials, Government Finance, Expense
Ministry Courses
Nelson, BC2017
Systems Training - Train The Trainer - Youth Justice
Justice Institute of BC
New Westminster, BC2000
Diploma - Medical Office Assistant
Vancouver Island Business College
Victoria, BC1992
Diploma - Accounting
Camosun College
Victoria, BC1987
High School Diploma -
Mount Sentinel Secondary
South Slocan, BC1985
Skills
- Analytical Thinking
- Work Planning and Prioritization
- Professional and Courteous
- Adaptability and Flexibility
- Active Listening (verbal/non verbal cues)
- Team Collaboration
- Organizational Skills/Attention to Detail
- Positive Attitude
- Eager to learn new tasks
- Confidentiality/sensitive matters
Languages
Russian
Native or Bilingual
Additional Information
Nelson Hospice Volunteer
Nelson Caregiver Support Group Facilitator
Timeline
Supervisor of Admin Services/Office Manager
Ministry of Children and Family Development
05.1995 - 02.2022
Secretary/Receptionist/Switchboard Operator
West Arm Truck Lines
01.1993 - 05.1995
Secretary/Front Office Assistant
Brown Bros. Agencies Ltd.
03.1989 - 09.1992
Certificate - Supervisor Essentials, Government Finance, Expense
Ministry Courses
Systems Training - Train The Trainer - Youth Justice
Justice Institute of BC
Diploma - Medical Office Assistant
Vancouver Island Business College
Diploma - Accounting
Camosun College
High School Diploma -
Mount Sentinel Secondary
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