Zoya Nasir

• Responsible for full sale cycle, from qualifying leads to project delivery which includes identifying the prospects, qualifying them, analyze their business needs, demonstration of the product, proposals & quotes, negotiations & closing, Account management and after sales customer satisfaction/relationship
• Delivered successful implementations for 2 clients within 10 weeks, increasing business sales by 43% through sales consultation, process enhancements and account optimization.
• Achieved 70% of the sales target in the first two months of the first quarter, providing implementation consultation for Odoo ERP Data migration, installations, upgrades and customizations, recognizing and addressing gaps between Odoo ERP SaaS and the business practices of clients and led the technical team to convert business requirements to ERP Design Specifications and customization.
• Successfully implemented in Manufacturing and E-commerce industry
• Upsell to clients by maintaining a prolific relationship
• Managed over 50 customer calls per day.

• Publication in Journal of Psychology Research: Language management & Development in CPEC: A case study of Special Economic Zone of Punjab
• (2022)
• Co-authored a section in the book: CPEC Language and Policy planning in Collaboration with SOAS, UK (2020)
• Co-Author of Creative Writing Book published by Lahore School of Economics (2022)
• Managed across curriculum-based courses for the subjects of Psycholinguistics, Marketing for services, Consumer behavior, Applied linguistics, and Language, Culture & Society
• Creates and monitors data management, statistical analyses, and report writing.

• Built and maintained profitable relationships with key customers by achieving a customer satisfaction score of 94%.Oversee relationship with customers handled by the team. Resolve customer complaints quickly and efficiently.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Successfully Hosted Hockey World League 2016 (Queen Elizabeth Stadium), efficiently organized Football Match (west Ham Stadium), and Main lead of London Marathon 2016, London
• Facilitated communication with professionals, including venue management, contractors, equipment rentals, stewards and security personnel to ensure efficient running of event

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Created Social Media presence and managed digital platforms
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Designed and implemented strategy for market penetration.

Distinction, 2016

• Graduation with Distinction, 2016