Zuhaira Dokadia
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Real Estate Receptionist / Administrator
HH Homes Realty Brokerage
07.2022 - 07.2023
- Making Offers, Listings, Change the Status of Properties on MLS
- Answering Phone Calls & Emails
- Scheduling appointments via Brokerbay
- Paiging Agents on Weekly Trainings via Brokerbay
- Handle Social Media ( Use of Canva / Facebook / Instagram)
- File & Organize Important Documents
- Data Entry Using MS Excel
- Making Emails for Pre - Construction Projects via Constant Contact
- Knowledge on Lonewolf - Making Commission | Client Cheques.
Social Media Specialist
Gadgets & More Inc
07.2021 - 10.2022
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
- Increased customer engagement through social media.
- Conducted daily updates to social media profiles to boost company online presence.
- Produced visually appealing graphics using design tools such as Canva or Adobe Creative Suite to enhance social media presence.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Education
FSRA (Life Insurance And A&S Insurance Agent) -
Durham College
Oshawa, ON11.2023
High School Diploma -
Central Peel Secondary School
Brampton, ON06.2022
Skills
- Social Media savvy
- Team player attitude
- Client Relationship Building
- Time management expertise
- Office Administration
- Greeting and Seating Clients
- Staff Management
- Documentation And Reporting
- Strategic Planning
- Service-oriented mindset
- Team Collaboration
- Inventory Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
References
References available upon request.
Timeline
Real Estate Receptionist / Administrator
HH Homes Realty Brokerage
07.2022 - 07.2023
Social Media Specialist
Gadgets & More Inc
07.2021 - 10.2022
FSRA (Life Insurance And A&S Insurance Agent) -
Durham College
High School Diploma -
Central Peel Secondary School
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