Summary
Overview
Work History
Education
Skills
Timeline
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Zorana Mihailovic

Port Alberni,BC

Summary

Dynamic professional with a proven track record at Molly Maid, excelling in leadership and customer service. Adept at scheduling and complaint resolution, I foster team efficiency and drive service improvements. My high-energy attitude and strong time management skills ensure a safe and productive work environment, consistently enhancing customer satisfaction.

Overview

14
14
years of professional experience

Work History

Admin and Customer Service Representative

Gordon's Gutter's
12.2015 - 06.2025

Helping with scheduling, estimates, checking on inventory, working on field helping with manufacturing gutters.

  • Exhibited high energy and professionalism when dealing with clients and staff.

Supervisor

Molly Maid
09.2013 - 07.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Owner/Operator

Seaside Soap and Scents
05.2012 - 08.2013
  • Managed day-to-day business operations.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Communicating with costumers getting feedback about products.
  • Ordering products and meeting with vendors and salespeople to order various high quality natural product.

Warehouse Worker and Sales Associate

Winners
10.2011 - 04.2012
  • Organizing,moving and opening boxes delivered by truck.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Clearly labeling items, and arranging according to size or color.
  • Performed cash, card transactions to complete customer purchases.

Education

High School Diploma -

School of Design,Industrial Design Technician
Belgrade, Serbia

High School Diploma -

Secretary
Sarajevo, Bosnia

Skills

  • Scheduling
  • Complaint resolution
  • Adaptive team player
  • Customer service
  • Order fulfillment
  • Retail sales customer service
  • High-energy attitude
  • Time management
  • Payment processing
  • Store maintenance
  • In-store support

Timeline

Admin and Customer Service Representative

Gordon's Gutter's
12.2015 - 06.2025

Supervisor

Molly Maid
09.2013 - 07.2014

Owner/Operator

Seaside Soap and Scents
05.2012 - 08.2013

Warehouse Worker and Sales Associate

Winners
10.2011 - 04.2012

High School Diploma -

School of Design,Industrial Design Technician

High School Diploma -

Secretary
Zorana Mihailovic