Zoran Duma

· Directed operations of a $80M division across five sites for Ontario, leading 7 managers in operations and customer service and 225 unionized/non-unionized staff.

· Increased revenue by 15% through space optimization, leasing strategy, and facility utilization improvements.

· Drove 14% EBITDA growth by aligning costs and applying lean performance management initiatives.

· Launched technology upgrades improving safety metrics by 30%, which fostered a culture of safety at all levels of staff, resulting in a 45% improvement in LTI performance and avoidable repairs.

· Negotiated and ratified two CBAs (one master across 3 sites) in two days, cutting legal expenses.

· Standardized operational procedures region-wide using lean principles for consistency and scalability.

· Reduced regional energy use by 23% via LED retrofits, insourcing maintenance, and demand planning.

· Boosted customer satisfaction scores by 10% YOY through cross-functional alignment.

· Managed $20M operation across multiple temperature-controlled sites leading 14 direct reports and 110+ indirect staff.

· Boosted site productivity by 20% YOY through performance management and team engagement.

· Achieved BRC Food Safety certification across multiple facilities by enforcing SOP, HACCP, and GMP standards.

· Reduced overtime costs by 40% YOY through labor planning and process stabilization.

· Maintained 98% on-time outbound service and strengthened stakeholder relationships.

· Strengthened safety culture, driving a 50% reduction in Lost time Incidents over two years.

· Led 4 distribution centers operations with 9 direct reports and 175 staff, overseeing production, logistics, and customer service.

· Boosted productivity by 17% and reduced overtime by 35% via method reengineering and shift optimization.

· Oversaw $110K-under-budget relocation to a new 200K sq. ft facility.

· Improved on-time delivery by 13% in 6 months by enforcing transport KPIs and compliance.

· Scaled E-commerce fulfillment by 45% YOY by establishing a secondary production and logistics hub.

· Executed seasonal labor and distribution plans for 500% volume surges without budget overruns.

· Led operations across multiple parcel/mail sites with 280+ unionized employees.

· Increased compliance by 35% and reduced incidents with 215 LTI-free days.

· Introduced regional performance initiatives adopted across 7 GTA facilities.

· Mentored successors into regional and planning leadership roles.