Zoran Cavic
Mississauga,Canada
Summary
Motivated individual with a proven track record in customer service and sales. Excels at cultivating strong customer relationships and possesses a deep understanding of customer needs. Demonstrates exceptional communication and interpersonal skills, ensuring the delivery of superior customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative/Customer Service
Sunwing Travel Group
04.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Increased customer satisfaction by addressing and resolving complex issues effectively
- Proficiency with computer software programs
Quality Control Inspector
Noraxx
02.2022 - 11.2022
- Communicated with production team members about quality issues
- Inspected quality of products, taking note of functionality, appearance and other specifications
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results
- Evaluated components and final products against quality standards and manufacturing specifications
- Recorded inspection and test results on computer data base
- Followed standard operating procedures for inspections and tests
- Increased customer trust by ensuring all product batches met stringent quality criteria before release
Assembly Line Worker
Magna International
03.2015 - 10.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately
- Performed visual and functional inspection of components to determine quality and identify defects
- Followed protocols to enhance protection and maintain safe work environment
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly
Education
High School Diploma -
Meadowvale Secondary School
Mississauga, ONSkills
- Conflict resolution
- Cultural awareness
- Data entry
- Adaptability
- Effective Time Management
- Strategic Sales Planning
- Customer-Centric Solutions
- Workplace Etiquette
- Effective Communication Skills
- Customer Interaction
- Customer Care Excellence
- Collaborative Engagement
- Clear Interpersonal Communication
- Multitasking and organization
- Customer complaint resolution
- Focused Listening Techniques
- Verbal and written communication
Certification
Certified - Travel Industry Council of Ontario
Additional Information
- Knowledge of the City of Toronto and related TTC services
- Understanding of The Ontario Human Rights Code
Timeline
Sales Representative/Customer Service
Sunwing Travel Group
04.2023 - Current
Quality Control Inspector
Noraxx
02.2022 - 11.2022
Assembly Line Worker
Magna International
03.2015 - 10.2021
High School Diploma -
Meadowvale Secondary School
Similar Profiles
Sade DaddSade Dadd
Social Media Coordinator at Sunwing Travel GroupSocial Media Coordinator at Sunwing Travel Group
Sabrina ColellaSabrina Colella
Group Sales Coordinator at Sunwing Travel Group IncGroup Sales Coordinator at Sunwing Travel Group Inc
CHARLES MURIUKI NTURIBICHARLES MURIUKI NTURIBI
Travel Technology Manager at Hemingways Travel Limited (Formerly Express Travel Group)Travel Technology Manager at Hemingways Travel Limited (Formerly Express Travel Group)