ZORAN ANGELEVSKI
Toronto,Ontario
Summary
Business Professional Skilled In Planning & Facilitating Projects, Tasks, Teams And Polities. Graduate Of The Specialist Program In Strategic Management (B.B.A.) At The University Of Toronto Scarborough. To Seek A Full-Time Position That Offers Professional Challenges, Cultivates Exceptional Business Acumen And Manifests Successful Enterprises.
Overview
9
9
years of professional experience
Work History
Environmental Services Associate
Amica Unionville
Toronto
08.2023 - Current
- With A Team Of 20, Our Job Was To Identify Deficiencies, Procure Materials, Analyze Operational Functions, Implement Course Action, & Engage Customers & Stakeholders To Enrich Services & Quality Of Offers.
- Daily Communication With Clients To Address Issues & Provide Updates.
- Conducted Regular Inspections To Identify Potential Hazards Or Areas For Operational Improvement.
- Implemented Action When Non-Compliance Was Found During Audits.
- A Material Increase In The YoY Client Retention & Conversion Rates By 43% & 55% Respectively.
- Improved The Task Completion Time By 50% Through Waste Reduction.
- Improved Annual Survey Consensus Grade By 30%; Reduced Turnover Rate By 33%; Reduction In Complaints Volume By 93% YoY.
- Reduced Operational Slack By 23%.
- Reduced Inventory Waste & Turnover By 40%, Monthly Budget Expenditure By 20%, & Material Purchase Frequency By 43%.
Customer Service & Operations Analyst
101 Transport
Toronto
08.2015 - Current
- Answered Constant Flow Of Customer Inquiries With Minimal Slack & Wait Times; Primary Point-Of-Contact To Stakeholders; Frequent Collaboration Therewith To Identify Business Needs, Data Sources & Implement Corrective Actions.
- Communicated With Vendors Regarding Backorder Availability, Future Inventory, & Special Orders.
- Identified Patterns & Trends In Large Data Sets To Provide Insights.
- Materiality: Integrated Technology Into The Business & Systemized A Transition From A Paperback Company To A Digital Enterprise.
- Pecuniary Viability: 2018-2023: Net Profit Margin, Sales Growth & Total Revenue Increased By 21%, 88% & 129% Respectively Through New Client Acquisitions. Operational Costs Decreased By 45% Through Waste Management Tactics. Customer Retention Was 91% For The 5-Year Period.
Administrator
St. Nedela MOC NPO
Ajax
01.2021 - 09.2023
- 125% Increase In Donations In The Period Of My Tenure Through Charitable Eventing, Public Sponsorship And Political Subsidization.
- Maintained Office Databases & Updated Internal Records To Support Document Management.
- Gathered, Organized & Configured Information Into Digital Database Systems To Analyze Operational Data.
- Leveraged Accounting Software; Automated Processes To Analyze Business Operations & Reduce Errors.
- Collected, Validated, & Distributed Information To Stakeholders.
- Coordinated Project Plans, Timelines & Budgets Alongside Executives & The Board Of Directors.
- Drove Marketing Initiative To Increase Brand Recognition, Facilitate Promotion & Grow Geographic Reach.
- Evaluated Operational Practice & Identified Improvement Opportunities To Develop Revisions For Systems.
- Facilitated Office Productivity & Coordinated Communications, Financial Processing, Registration, Recordkeeping, & Other Administrative Functions.
Education
BBA - Specialist Program in Strategic Management
University of Toronto Scarborough
06.2022
Skills
- Business & Strategy Development
- Strategic Decision-Making
- Business & Project Planning
- Business Administration
- Public Speaking
- Business Marketing
- Financial Management
- Negotiation & Persuasion
References
References available upon request.
Timeline
Environmental Services Associate
Amica Unionville
08.2023 - Current
Administrator
St. Nedela MOC NPO
01.2021 - 09.2023
Customer Service & Operations Analyst
101 Transport
08.2015 - Current
BBA - Specialist Program in Strategic Management
University of Toronto Scarborough
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