Zora Vaz
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Floor Lead
Kinton Ramen
11.2023 - Current
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized restaurant environment to cultivate pleasant dining experiences.
- Assisted manager with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Developed and implemented strategies to improve customer service and increase sales.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Student Placement
Safe Haven
07.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Engaged participants in recreational activities and team-building exercises.
- Researched, planned and organized mentally stimulating activities for individuals between ages of 4 and 18 with a variety of intellectual and developmental disabilities.
Floor Manager
The Island Cafe
05.2023 - 10.2023
- Managed team of employees to maintain smooth-running operations of the restaurant.
- Coached employees and trained on methods for handling various aspects of serving, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Café Neon
01.2019 - 07.2023
- Managerial responsibilities such as inventory, purchasing, payroll, daily till reconciliation, and providing employee feedback for performance reviews
- Responsible for the front-of-house staff and solving any conflicts or issues within the restaurant, including customer complaints
- Assisted in organizing and delivering catering orders with care and efficiency
- Proven ability to work well under pressure with strong multi-task and problem-solving skills to deliver a positive guest experience and support the smooth functioning of the restaurant.
Nanny
04.2020 - 07.2022
- Responsible for childcare and light housework for a young family
- Ensured safety of children was maintained during numerous planned activities and followed COVID precautions to enable children to socialize and play safely
- Adapted disciplinary actions dependent on the perspectives and parenting styles of the family as well as the child’s needs.
Student Placement
John Howard Society of Toronto
10.2021 - 04.2022
- A non-profit organization supporting men in conflict with the law to achieve positive change
- Supported the Relapse Prevention Program with intake procedures and the development of a prevention toolkit
- Assisted with the facilitation of a weekly group utilizing psychosocial approaches to assist clients with harm reduction strategies to avoid relapse
- Designed and presented a module to clients on psychosocial theory
- Commended on creating a positive rapport with clients and taking initiative.
Server
Bar Neon
07.2020 - 10.2021
- Provided excellent customer service working as part of a team in a busy neighborhood restaurant/bar
- Provided safe and friendly service to guests during a global pandemic by adapting serving practices and ensuring customer satisfaction.
Barista
Café Neon
11.2016 - 01.2019
- Proven ability to adapt to customers’ needs and provide excellent customer service
- Responsibilities include hosting, cleaning, food prep, serving, and bartending.
Program Coordinator & Head Camp Counselor
JTC Dovercourt Boys’ and Girls’ Club
07.2013 - 06.2018
- Delivered a homework program for 30-40 elementary children with planned sports and wellness activities related to themes and school curriculums
- Created positive relationships with children, staff, and parents by delivering organized activities, communicating program expectations to staff, and debriefing guardians on the behaviour of their child
- Provided a welcome and safe environment for children by preventing and documenting incidents
- Assisted with new employee training on the company’s policies, operations, and day-to-day responsibilities.
Camp Counselor
Tenuta dei Cavalieri Summer Language Camp
- Created positive relationships with parents, campers, and staff
- Facilitated English language classes, sports programs, arts & craft projects, field trips, and other organized activities
- Assisted with program planning, ensured the safety of camp participants, and provided guidance on camp rules.
Technical Analyst
Accenture
04.2016 - 10.2016
- Conducted extensive UI testing for bugs and errors, reporting any findings and applicable details, including log files, screenshots, and steps on replicating bugs
- Ensured all MVP requirements were met by creating and implementing multiple test scenarios and scripts
- Configured fields and validation rules during build sprints
- Managed change impacts from each sprint by recording changes in the toolkit then generating reports
- Created start to finish storyboards for training modules aligning with the business’s current training processes.
Math Tutor
01.2015 - 04.2015
- Created custom math lesson plans for a child with dyslexia
- Prepared weekly 2-hour sessions of one-on-one tutoring
- Designed homework exercises that were fun and educational to encourage daily practice.
Education
Bachelor of Science - Psychology
York University
Certificate - Rehabilitation Services
Seneca College
Skills
- Child Supervision
- Emergency Response
- Peer Mentoring
- Positive Reinforcement
- Time Management
- Activity Planning
- Complex Problem-Solving
- Group Supervision and Management
Websites
Volunteer Experience
Seamstress, Make Den, 01/01/15 - 04/01/15,
- Created winter accessories and diaper bags for women living in shelters
Youth Facilitator, Canadian Red Cross, 01/01/13 - 06/01/13,
- Completed the required training to deliver the Canadian Red Cross RespectED: Violence & Abuse Prevention presentations as a youth facilitator, Organized and facilitated “Beyond the Hurt” presentations to middle school and high school students.
Languages
English
Native or Bilingual
Timeline
Floor Lead
Kinton Ramen
11.2023 - Current
Student Placement
Safe Haven
07.2023 - Current
Floor Manager
The Island Cafe
05.2023 - 10.2023
Student Placement
John Howard Society of Toronto
10.2021 - 04.2022
Server
Bar Neon
07.2020 - 10.2021
Nanny
04.2020 - 07.2022
Manager
Café Neon
01.2019 - 07.2023
Barista
Café Neon
11.2016 - 01.2019
Technical Analyst
Accenture
04.2016 - 10.2016
Math Tutor
01.2015 - 04.2015
Program Coordinator & Head Camp Counselor
JTC Dovercourt Boys’ and Girls’ Club
07.2013 - 06.2018
Camp Counselor
Tenuta dei Cavalieri Summer Language Camp
Bachelor of Science - Psychology
York University
Certificate - Rehabilitation Services
Seneca College
Similar Profiles
Muhammad Zuhair MujtabaMuhammad Zuhair Mujtaba
BOH Part-Time Cook at Kinton RamenBOH Part-Time Cook at Kinton Ramen
Jung Keun KimJung Keun Kim
Cook / Server at Kinton RamenCook / Server at Kinton Ramen
Rio HaradaRio Harada
Server at Kinton Ramen OriginalServer at Kinton Ramen Original