Zondra Zeigler
Victorville
Summary
Highly skilled medical billing specialist with 10 plus years of experience in various positions seeking a challenging position to utilize my expertise in customer service within the medical field. Proficiency in navigating complex insurance systems, resolving billing discrepancies, and ensuring compliance with regulations of local and federal standards. Strong attention to detail with exceptional problem-solving abilities to optimize revenue cycle management and other company needs.
Overview
12
12
years of professional experience
Work History
Medical Billing Specialist
United Therapy Network, Inc
09.2021 - 09.2023
- Managed and processed medical claims for a diverse range of patients, ensuring accurate coding and adherence to insurance guidelines
- Resolved billing discrepancies and denials by effectively communicating with insurance companies, healthcare providers, and patients, resulting in a significant reduction in outstanding accounts receivable
- Implemented and maintained efficient billing systems, including electronic health record software, resulting in streamlined workflows and improved billing accuracy
- Collaborated with interdisciplinary teams to provide comprehensive patient billing services, including verifying insurance coverage, obtaining pre- authorizations, and coordinating payment plans, resulting in enhanced patient satisfaction and increased revenue
- Advanced and Complex system knowledge within Billing and Coding Ex
- D ICD- ICD-9
Amazon Fulfillment Associate
Amazon
05.2020 - 10.2021
- Maintained accurate inventory records for order fulfillment, ensuring seamless product availability and timely delivery to customers
- Collaborated with teams to optimize warehouse operations and improve order processing efficiency, resulting in reduction in order fulfillment time
- Implemented quality control procedures to inspect and verify product accuracy and condition prior to shipment, reducing customer complaints by 20%
- Utilized inventory management software to track and analyze order fulfillment metrics, enabling data-driven decision-making and improving overall customer satisfaction
- Order fulfillment
Receptionist
States Rainbow Clothing Store
11.2019 - 04.2020
- Managed front desk operations, including greeting and directing visitors, answering phone calls, and responding to inquiries with professionalism and efficiency
- Scheduled and coordinated appointments, meetings, and conferences for executives, ensuring efficient use of their time and resources
- Maintained and organized a filing system for important documents, ensuring easy access and retrieval of information for colleagues and clients
- Collaborated with team members to plan and execute office events, promoting, Work Experience a positive and inclusive work environment.
Caregiver, assistant
TMHP Medicaid Services
01.2019 - 09.2019
- Assiated with a high volume of customer inquiries and provided exceptional support, resolving issues promptly and ensuring customer satisfaction
- Contributed to the development and implementation of customer service procedures, resulting in improved efficiency and increased customer retention
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in a reduction in customer complaints
- Utilized strong communication and problem-solving skills to diffuse escalated customer situations, resulting in a 95% resolution rate within company guidelines., Prepared meals to meet clients' nutritional needs
- Used medical software programs to document patient care
- Checked on residents multiple times throughout the shift
- Offered care and companionship to homebound clients with mental or physical limitations
- Kept client and family members informed about care plans
- Reported changes in physical, mental, and emotional conditions to nursing staff
- Empowered residents to complete tasks within individual capacity
- Transported patients to and from medical appointments to promote attendance.
CSR - Customer Service Representative
states Comfort Suites Hotel
03.2018 - 01.2019
- Oversaw daily operations of the front desk, including managing a team of receptionists, scheduling appointments, and ensuring a smooth check-in and check-out process for guests
- Implemented new procedures and protocols to improve efficiency and customer service, resulting in a 25% decrease in wait times and a 15% increase in customer satisfaction ratings
- Trained and mentored new receptionists, providing guidance on customer service best practices, company policies, and efficient use of office equipment and software
- Collaborated with other departments to coordinate special events and ensure seamless communication and coordination between front desk staff and other teams.
Lead Front Desk receptionist
Beaumont VA Outpatient Hospital
01.2018 - 04.2018
- Assisted clinicians with in-office procedures
- Updated records in systems, carefully protecting patient information and verifying data
- Educated members on prescribed medications, treatments, and procedures
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Coordinated efficient office schedules based on patient and provider availability
- Interviewed patients to obtain medical information and measure vital signs, weight, and height
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean
- Maintained team productivity by organizing charts, insurance forms, and patient documentation.
Medical Assistant/Receptionist
02.2012 - 05.2016
- Helped customers navigate the store, complete sales, and process returns while resolving any concerns using strong communication and conflict management skills combined with expert sales abilities
- Created outstanding customer experiences by offering personalized sales support
- Built attractive displays and merchandised products
- Instructed and supported teams with receiving, pricing, and merchandising
- Rotated stock using clearance markdowns and special sales promotions
- Created great customer experiences with personalized sales support
- Demonstrated selling experience in a fast-paced, service-oriented retail setting
Sales Representative
Teardrops Management
Dallas, Texas
01.2012 - 03.2016
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Followed procedures at all times for personal and team safety.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Created and enforced detailed organization processes to increase quality and service standards.
- Managed timely and effective replacement of damaged or missing products.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Helped customers navigate the store, complete sales, and process returns while
resolving any concerns using strong communication and conflict management
skills combined with expert sales abilities. - Created outstanding customer experiences by offering personalized sales
support. Built attractive displays and merchandised products. - Instructed and supported teams with receiving, pricing, and merchandising.
- Rotated stock using clearance markdowns and special sales promotions.
- Created great customer experiences with personalized sales support.
- Demonstrated selling experience in a fast-paced, service-oriented retail setting
Education
Medical Insurance Coding and Billing -
UEI College
Riverside, CA09.2021
CPR and First Aid -
UEI College
Riverside, CA05.2007
Diploma -
Burkeville High School
Burkeville, TX05.2007
Skills
- Coding and Billing,
- Professional Microsoft Office "Word,Excel, Powerpoint" Professional
- Attention to detail
- Professional Problem-solving abilities
- Professional Member Service Professional
- Revenue Retention Professional
Timeline
Medical Billing Specialist
United Therapy Network, Inc
09.2021 - 09.2023
Amazon Fulfillment Associate
Amazon
05.2020 - 10.2021
Receptionist
States Rainbow Clothing Store
11.2019 - 04.2020
Caregiver, assistant
TMHP Medicaid Services
01.2019 - 09.2019
CSR - Customer Service Representative
states Comfort Suites Hotel
03.2018 - 01.2019
Lead Front Desk receptionist
Beaumont VA Outpatient Hospital
01.2018 - 04.2018
Medical Assistant/Receptionist
02.2012 - 05.2016
Sales Representative
Teardrops Management
01.2012 - 03.2016
Medical Insurance Coding and Billing -
UEI College
CPR and First Aid -
UEI College
Diploma -
Burkeville High School
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